Terrible cruise experience

Item: MSC Seashore
Rating: 2.5
Author: denisebcunha

MSC Seashore Cruise Review to Caribbean - Bahamas

denisebcunha

Contributor Level: Deck Hand

Cruises: 4-6 cruises

Review: 1

Helpful Votes: 7

Overall rating:

2.5 out of 5

Verified Review

4 Night Bahamas (Port Canaveral Roundtrip)

Sail date: January 28, 2024

Ship: MSC Seashore

Cabin type: Inside

Cabin number: GUA

Traveled as: Family (older children)

Reviewed: 9 months ago

Review summary

This was our second cruise with MSC. We had a terrible experience (and totally different from the first time). It seemed a totally different company. Crew was not trained to serve customers. They seemed very unhappy and were not courteous at all with us, especially the servers from buffet to bars and specially at the restaurant. Overall crew seemed very unhappy, and they were always rude when asked questions.

Embarkation

4 out of 5

Embarkation was good

Ship experiences

Food and Dining

2 out of 5

The servers were very rude and did not do their job of serving well. For example, for our drinks' server, we had to keep asking for water all the time, every night.

Onboard Activities

1 out of 5

Very poor. The day we could not stop to Ocean Cay until 3pm there was no entertainment by the pool.

Entertainment

3 out of 5

They were okay, but seemed they were doing their minimum.

Service and Staff

1 out of 5

Waiters were terrible all over - from restaurants to bars and buffet,

Ship Quality

2 out of 5

Not very well maintained. Common bathrooms were always smelly.

Cabin / Stateroom

3 out of 5

Cabin was okay.

Ship tip

I would not recommend MSC for anyone.

Thumbs up

Ports of call

Port Canaveral, Florida

3 out of 5

Ocean Cay MSC Marine Reserve, Bahamas

3 out of 5

Nassau, Bahamas

3 out of 5

Disembarkation

4 out of 5

6 Comments

dataseeley 9 months ago

Thanks for the review

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javawoody 9 months ago

Appreciate your comments

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Ruby13 9 months ago

Sorry, if you experience

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karlgrgurich 9 months ago

Wow. So sorry for your poor experience

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Niavlys 9 months ago

Thanks for sharing and good to know about untrained staff and current quality of services.

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Skooby 9 months ago

I stated the same in my review several months ago. Mostly ALL the crew are new on all MSC ships except the ones in the yacht club, where they only employed the best personnel etc. They basically get a new crew every 8 months if the others don't have their contracts renewed or don't pan out. Mostly all the crew on the Lírica, Meraviglia and Bellísima are new too and basically have no prior experience. The crew I knew before the pandemic never came back. I kept in touch with them. And besides that MSC had them on ships with nowhere to go for weeks after cruising was cancelled. Many had no money to get home and MSC wouldn't provide them any until the end. So that's what's up with MSC and many other cruise lines with bad service right now. It will take some time to get experienced staff members again, unfortunately.

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Other reviews of this sailing

Nice MSC Cruise

Almost perfect cruise

Couldn't ask for better