MSC SEASCAPE - Poor Service, DON't book 15th floor

MSC Seascape Cruise Review to Caribbean - Eastern

michaelrcamara

Contributor Level: Purser

Cruises: 7+ cruises

Reviews: 2

Helpful Votes: 34

Overall rating:

2.6 out of 5

7 Night Eastern Caribbean & Bahamas (Miami Roundtrip)

Sail date: May 28, 2023

Ship: MSC Seascape

Cabin number: 5001

Traveled as: Large Group

Reviewed: 1 year ago

Review summary

This ship was clean and well kept, although the service was horrible, from the main dining room to most of the bars. DO NOT book on the 15th floor, the buffet is on the next level and all night long the noise from the chairs being moved to the the dollies they use is unbearable. I booked four rooms and was embarrassed that I excepted these rooms for my group. MSC took my complaint but did nothing to compensate us for the inconvenience. They charged me for items in the Mini bar in the room, I never opened the mini bar but they are standing firm with the charge. We did an excursion on thier private Island call the Ocean Cay Bahama Breeze Escape "cateraman excursion" owned by Neal Watson's Bimini Scuba Center, DON'T DO IT !!! $94/person and its a joke. The exursion was horrible, the young crew was cordial but played vulgar RAP music once we arrived at the swim area. As an adult I could ignore it but there were little kids on the vessal who didn't need to be subject to this kind of music. The crew was more focused with partying with some young females at the swim area, and they were not paying attention to the other guest. We were advised that we sould not drink any of the rum punch theat was part of the package until we were done swimming. Well, once my wife and I got back on the boat, the only thing in the ice cooler was water and the cups we were suppose to use were floating around in it. Pathetic !!! Upon departure people were diving off the upper part of the boat in shallow water, very dangerous. The other disturbing thing the crew didn't do was take a head count upon departure. Totally irresposible. The buffet on the island closes at two and was not very good, they had two vending trucks that they passed out DRY hamburgers and hot dogs for the balance of the day on the island. I dont think I will travell with MSC again, Royal Carribian beats them HANDS DOWN !!!