Very disappointing Service

MSC Seascape Cruise Review to Caribbean - Eastern

Cruisersoftoday

Contributor Level: Deck Hand

Cruises: 7+ cruises

Review: 1

Helpful Votes: 13

Overall rating:

2.9 out of 5

Verified Review

7 Night Eastern Caribbean (Miami Roundtrip)

Sail date: March 05, 2023

Ship: MSC Seascape

Cabin type: Inside

Cabin number: 14228

Traveled as: Family (older children)

Reviewed: 1 year ago

Review summary

Not planning to use MSC again, Rude employees,cabins not linked for dining!!! Horrible service My daughters birthday cake request was not completed on time.

Embarkation

1 out of 5

My documents had to be reentered at the port after completing them on their website , a complete waste of time,

Ship experiences

Food and Dining

2 out of 5

Buffet was a damn joke, fast food items. Repeated choices for lunch all of the time, dinner options embarrassing!!!

Onboard Activities

2 out of 5

Entertainment

3 out of 5

Comedian was terrific! Singers , piano players were also terrific!! Musical dancers were off, choreography was horrible!! Costumes 🤮 Club was beautiful , bars, lounges

Service and Staff

1 out of 5

They suck Where’s their customer service??

Ship Quality

3 out of 5

Ship was clean, new , beautiful Elevators total congestion as on the Florida Turnpike at 5pm!!! Not enough to handle sooo many guests on this huge ship. Scary to think of an actual emergency on board this huge ship with people.

Cabin / Stateroom

4 out of 5

Tiny, I hated it.

Ship tip

Don’t sail with MSC, Royal ,carnival,Celebrity,NCL much better for your traveling enjoyment.

Thumbs up

Ports of call

Miami, Florida

4 out of 5

Ocean Cay MSC Marine Reserve, Bahamas

5 out of 5

Nassau, Bahamas

2 out of 5

San Juan, Puerto Rico

2 out of 5

Puerto Plata, Dominican Republic

5 out of 5

Disembarkation

4 out of 5

Was what I expected for size of ship.

12 Comments

Razor78 1 year ago

You better find another cruise lines Pal, I didn't have Major issues with Msc and I know that they aren't perfect

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pociusmd 1 year ago

Sorry you had such a bad cruise. We’ve had good experiences on MSC. They do have some weaknesses - I would say the food is just ok - but our service has always been great on our cruises. Hope your next trip is better!

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stilley 1 year ago

Thanks for sharing

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Gwbigdog 1 year ago

Oops sorry 😞 thanks

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envy1219 1 year ago

Thanks for sharing

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AuntPinkie 1 year ago

Appreciate your feedback. Sorry this cruise didn’t meet your expectations. Every cruise is a learning experience (we’re still learning). This cruise taught you MSC is not your cruise line. Hope you find a line that fits your needs.

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CruzeFan 1 year ago

People either love or hate MSC. I’ve had a great experience on their cruises so far. Their website and customer service prior to the cruise are lacking, but once onboard, the experience has been excellent.

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PaulzyJC 1 year ago

Staff are obligated to give ALL PASSENGERS the royal treatment.

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javawoody 1 year ago

If I read between the lines, I guess you didn’t like the cruise

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PaulzyJC 1 year ago

Just because they had a bad experience DOES NOT mean they were wrong to say so, nor that they should not cruise. What is wrong with YOU people to even say that?!

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JohnnyFlash 1 year ago

Lol. Your review couldn’t be more opposite than mine. Thought staff was excellent, bar singers were bad, comedian was bad, and theatre performers were great. All you had to do is go to the maitre’d on the first day and they would’ve helped align your dinner times. I don’t know what kind of food you normally eat, but the buffet food isn’t “fast food” at all. And at certain times, the elevators are bad on every cruise ship. That’s just how it is. Use the stairs. I’d love to hear more on why you think the staff was so bad. The staff usually can detect unsavory passengers and respond in kind. Kindness breeds kindness. Treat them like royalty and they will treat you like royalty. Sounds like cruising isn’t for you.

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windy2day 1 year ago

Thanks for your review. Glad you liked the comedian and a few ports. Perhaps try another cruise line next time?

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