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103 MSC Orchestra Reviews

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MSC not long for US market by DeborahC6

Sail date: / Traveled as: Couple

A beautiful ship with a very attentive staff -great potential. But who wants to snorkel on St John at 10:30 PM? or hit the beach in Nassau from 7AM to noon? We never saw the Dominican Republic - we were stuck on a private island with hard, mildewed beach chairs - no pads- and the Barbeque was pay as you go - $7 for a hamburger, $5 for a small plastic cup of beer. Food on board was even worse and one paid extra for cappacino even in the dining room, or for ice cream during the day. No terry robes in balcony rooms and no turn down chocolates on the pillow. Finally disembarkation was unnecessarily difficult because ship returned to pier 19 when it had left from pier 4 - cars were not nearby and since I use a mobility scooter I could not take the shuttle easily to the garage to retrieve my car. Better planning is definitely required.

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Not a happy camper with this cruise. by FredB2

Sail date: / Traveled as: Couple

A review forthcoming by e-mail.

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Had a great time! by ClarkC

Sail date: / Traveled as: Couple

We really enjoyed our time on the ship. The Ports of call were great, the food was outstanding, the dining room service was excellent, our stateroom was great, our cabin steward looked after most of our needs and the overall cleanliness of the ship was great. The challenges we experienced were with the overall age of the ship, although it is supposed to be new it really appeared quite dated for a new ship. The dining room breakfasts were not very good as a result of the service provided, the Bar/beverage serving staff were nowhere to be found on deck, in the Theatre or even in some of the lounge/bar area. The tab would have been much greater had they been even somewhat available or attentive. The overall entertainment on the ship was sorrowly lacking...the Night Club did not open until midnight or later and the other options until then were the same old cruise shtick...kinda corny!

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MSC NEEDS TO GO BACK TO ITALY AND QUIT! by ScottS14

Sail date: / Traveled as: Family (young children)

I will save the readers alot of time, Pools close at 6pm, service sucked, food was a 4 out of 10, nothing for kids to do thats why they are free, LOL I lost weight on this cruise. That is not how a cruise is supposed to be at all! Did I mention that the pools, including hot tubs, close at 6pm? The buffet-cafeteria-snack place, is only open about 7 hours a day. Other ships have food available about 20-22 hours a day.

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New Year Disaster by SueL4

Sail date: / Traveled as: Family (older children)

The ship was beautiful. The room was very clean and the views from the deck were incredible. That's about the only good thing about the ship. The staff need to be trained more on hospitality and customer service. They also need a chef that can deliver an impeccable and tasteful meal!!!

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WORST CRUISE EVERY by NancyB13

Sail date: / Traveled as: Family (older children)

3 HOUR HORROR WAIT TO GET ON THE SHIP. HAD DINNER AT 10:00PM INSTEAD OF 8:30PM. COULD NOT HAVE BREACKFAST TO MANY PEOPLE, NO SMILES, UNFREINDLY STAFF, NO SERVICE, FOOD AND SERVICE AT THE MAIN RESTAURANT NO GOOD AND UNACCEPTABLE. SAFE IN ROOM DID NOT WORK, WAKE UP CALL DID NOT WORK, POOL AND SPA VERY COLD AND CLOSES AT 6:00PM AND THE SAME HORROR WAIT TO GET OFF THE SHIP. I COULD GO ON BUT I THINK YOU GET THE PICTURE.

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3.7

Durban to Cape Town by CruisingClair

Sail date: / Traveled as: Couple

This cruise was really wonderful! We had no complaints & would do it again. We really enjoyed the sea days. I just feel that perhaps instead of rushing to CapeTown after the PE docking was cancelled we could have spent another day at sea instead of being docked stationary at the Cape Town harbor for a day & a night before disembarking

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3.5

Not worth it by CharleneCornel

Sail date: / Traveled as: Couple

It was overall very nice. But they don't really know how to cater for everybody. and some of the lower decks that dont have proper ventelation smell terrible

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4.9

Fun experience!! by DeanHolloway4

Sail date: / Traveled as: Singles/Friends

Dear Captain Nicola Gravante and Crew I want to take this opportunity to thank you and your amazing team for a really fantastic relaxing and fun filled holiday. My parents and myself traveled on the 24/11/2019 on a 5 night cruise. Every single crew member went out of their way to attend to our needs and make us as comfortable as possible. MSC was extremely well organised. I stayed in cabin 11254 and my parents in 12192. The rooms was very clean neat and tidy. Housekeeping kept the rooms spotless during our stay. I really appreciate this from the bottom of my heart. My cabin steward was a star!! I heard numerous compliments about the service and food onboard from other guests during their stay. The quality of food was also really good with a wide choice. I want to give a special thanks to the following crew members as they really stood out and excelled with their service delivery!! They are an asset to the MSC family. Thank you Albert and John that looked after us during dinner time. I would also like to thank Eric and his team for the most amazing shows and keeping everyone entertained. Eric is truly the best cruise director I have ever met onboard a ship!! Thank you Mary Ann for trying to help me find and book my next cruise!! I wish there was a way she could assist me with this even after disembarking as she had such friendly and professional approach towards myself and other guests. I still need to book my future trips. I also want to comment on the honesty of your housekeeping staff. I forgot my necklace and diamond pendant in the room when I went out on a shore excursion. When I returned it was safely placed next to the bedside lamp. I really thank the staff member for this and hope that you will be able to see who cleaned my room and highlight my appreciation to them. This has really impressed me tremendously. I would like to make a few suggestions if I may as I do travel a lot and do find that certain things do enhance my holiday experience. I usually only book and stay at 5 Star Hotels and cruise ships. I understand the concept of the Ships MSC send to South Africa currently as it is fun filled and more affordable break away concept. I would really love to become part of the MSC family and cruise with you only!! I want to experience your new ships as they are amazing and offer far more than other cruise lines. Your new ships offer a 6 star holiday with all different experiences onboard. I am planning to book a Aurea and MSC Yacht club suite with the experience on the Seashore and Grandiosa!! I think if MSC does invest and offer this to more upmarket cruisers in South Africa they will make a killing in the South African Market. Our 5 star hotels and cruises are always fully booked. Other Cruise lines like Cunard , NCL , Azamara have seen the gap in the market. I would prefer to support and cruise with MSC and make use of all their experiences and facilities onboard. This will be amazing to explore the Indian Ocean Islands and cruises to Asia from South Africa. I would definitely highly recommend MSC to all my friends and Family and people I meet. Once again Thank You for your hospitality and kindness Really hope to return soon.

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5 Comments
4.1

A Super Experience by NickyP27

Sail date: / Traveled as: Couple

The ship itself was lovely, clean and tidy. The pizza is the best I have ever eaten, in fact, I ate it every single day of our trip. The intial embarkation was great as we purchased the easy on board however queuing up to get the pre- purchased drinks packages was a nightmare. It needs to be streamlined per deck...everyone stands in the same line and its really really long! We found the staff at reception very polite and helpful. However the bar service staff on the pool deck took so long to assist people, we waited 30 minutes to get a drink and 20 minutes to an ice-cream. They were not efficient at all and didn't seem to understand what people wanted,either that or they just didn't care. We did enjoy the trip but will rather do a cruise that departs from an European harbor next time.

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3 Comments
3.7

Great destinations Not so great cruise company by delaneyg70

Sail date: / Traveled as: Couple

Cruise line below average itinerary only reason many travellers took cruise lots said never again MSC

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3.0

Voyage to SouthAfrica Nov19 by sefton

Sail date: / Traveled as: Couple

Overall I was disappointed with the MSC Quality but my main issues were in the ships communication skills to clients which was very poor. Excursions very expensive and lack of knowledge and information from the excursion department left a lot to be desired. Excursion staff lack leadership and organisation attributes and at times were dismissive and rude. Waiters and Bar Staff were very engaging and polite but guest services are on the defensive as soon as you speak to them about anything and their internal communication skills between departments leaves a lot to be desired. This was my first cruise with MSC mainly due to the locations the ship was visiting but in future I would seriously reassess any cruises I would take where MSC are concerned. I have enjoyed far better quality and MSCs reputation of “The Ryan Air” of cruising seems to me to be appropriate. There was no facility on the cabin TV to view my bill hence the requirement to visit Guest Services every few days to obtain a printed copy of my updated statement to ensure my bill was correct. Pre Paid gratuities were also added to my bill and no explanation was forthcoming from Guest Services as to why they had done this even though I had already paid. If I had not pointed this out they would have expected double payment from me.

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4.1

Perfect! by ShakoM

Sail date: / Traveled as: Couple

It was our first time on a cruise, and it was 5/5 experience overall. I can’t wait to return on any of the MSC ships...

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3.7

fantastic norway by bruut

Sail date: / Traveled as: Couple

the ship is old, but nice. The staff was frendly. The food in the buffetrestaurant was very good. Norway is a beautiful country.

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1 Comment
5.0

We had a wonderfull Greenland... by helgaleon

Sail date: /

We had a wonderfull Greenland cruise in August 2019. A clean ship with a wonderfull crew on board. A good Captain who took the right decissions and avoid the storm between Greenland and Iceland.

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2 Comments
2.8

Eastern Mediterranean cruise by cruisekingdom

Sail date: / Traveled as: Couple

Good show , need to pay for water, food average not so great, European language priority to English, confusing, too casual, pool and pool deck always over occupied, all sun lovers onboard, great surprise

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1 Comment
4.1

Great Cruise by Toschi

Sail date: / Traveled as: Couple

Great cruise on a smaller Ship, but i would prefer the bigger ships like the Divina.

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4.0

As Americans, this was a... by thjudson

Sail date: /

As Americans, this was a very European experience. We took our five children on this cruise and were pleasantly surprised by the comfort of the bed, courtesy of the staff, and the diversity of the guests. However, if you prefer a ship that is a Americanized safe haven bubble going around Europe, it is not. It is 100% European including how The lines were handled, the food, customs, language, bathing attire, the taste and caliber of the shows, all very European. We wanted that but if it’s your first taste of Europe, you might want to search for a more American type ship. The beds were fantastic as was the service and food. The coffee was good and strong. . I’ve seen reviews where people complain about the coffee. Truly, these people just don’t like European coffee.

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5.0

Before I start my review,... by Sascha2

Sail date: /

Before I start my review, I’d like to share a little background about myself. I was born in Germany and lived there until I was 21, so I am well familiar with European customs etc. My husband and I enjoy cruising. We have sailed on Royal, Disney, Carnival, Celebrity and Norwegian. We chose the 7-Day Northern European Cruise on MSC Opera because of itinerary and price. Embarkation and Disembarkation Easy, fast and comfortable. We enjoyed having beverages available when getting on the ship. The MSC tents and flags were a cute touch. Cabin Compact and very clean. Our interior cabin was located on the 14th floor. Very convenient to the pool and bar area. Cabin service was done in the mornings and evenings. Our steward did a wonderful job. Storage space was just enough. Luggage could be stored under the bed. The shower is very compact and might not be comfortable for larger guests. Shower gel and Shampoo are available in the shower. In-Room-Dining We opted for the Fantastica Experience, which includes complimentary In-Room-Dining. We ordered coffee, croissants and juice every morning. All was delivered on time and fresh & delicious. Breakfast We truly enjoyed breakfast in the Main Dining Room every day. In addition to a menu, which features the same items daily (eggs benedict, pancakes, waffles etc.) there is also a buffet. The buffet features the best bread selection we have encountered at sea, European breakfast meats and cheeses, fresh fruit etc. On the hot side there is a omelet station, a daily selection of potatoes, sausages and scrambled eggs. Coffee is being served at the table. At times coffee service can be a little slow. In addition to the Main Dining Room, breakfast is also offered at the buffet, plus there is a gluten free option in one of the coffee bars. Nice touch. Lunch For lunch we stuck with the buffet. There was always a wide selection of dishes available catering to the multicultural guests on this sailing. A variety of burgers and pizzas were offered as well. The salad bar was just wonderful and we also enjoyed the pre-made delicious little sandwiches. We found the food to be tasty and fresh. Beverage service was once again a little slow. Dinner We loved our daily dinner experience, which was truly European. Our service team was very friendly and efficient. By dinner night #2 they already had our drinks waiting for us. Water service is included if you booked your cruise through the US. Otherwise you will have to purchase drinks, including water, coffee or tea. The food selection changed daily and was always interesting and delicious. Definitely not what you would find on American lines. Dishes included lamb, veal and of course pasta and risotto. Bread was once again outstanding, so were the desserts. Dinner is a very relaxed affair, so expect to dine for 2+ hours. Families and friends gathered over food, wine and cocktails and truly seemed to enjoy themselves. So did we. Note that beer and wine are available in the dining room. If you prefer a cocktail, make sure to bring it with you. Bar Service Here things get a little interesting. Bar orders need to be placed with the cocktail waiters, not the bartenders. We wish we would have known this from the beginning. The moment we figured this out it was easy. Cocktails were well presented, tasty and appropriately strong. All coffees were wonderful. The wine and beer selection was nice and of great quality and value. We loved the little nibbles, like chips, nuts or olives, which were served alongside our beverages. Very nice, high end touch. Entertainment We were thrilled not to be bombarded with the Electric Slide, Hip Hop etc. on a daily basis. Pool music was more chill. There were daily games in the morning hours. For the rest of the day guests were able to entertain themselves. No hairy chest contests etc. What a relief! Daily shows were Vegas style and consisted of dancers, acrobats and singers. They were very enjoyable and always had one or two breathtaking moments. Think upscale variety show. Live music was offered in all lounges. Genres definitely catered to music popular in the 80s in Europe. It would have been nice if one of the lounges would have offered a little fresher take on music. The disco is a beautiful space, but was visited very little. Spa Only disappointment of the trip. Appointments cannot be made pre-cruise, so we made one the moment we got on the ship. The spa doctor seemed a little flighty and actual made our appointment for the wrong date. When we showed for the appointment we thought we had, we were told it was not available. The staff tried to help and was able to get us in for an hour later. When we showed back up our couples massage room was given away by accident. Again, the staff tried to help and was able to create a make shift space for us. The massages were good and the staff was nice, but after the initial experience it was hard to relax. We will not use MSC Spa services again. Overall We would go back on a MSC Cruise in a heartbeat. (we are actually already booked for one to go to Cuba this December.) If you enjoy a true European experience, with people from all over the world, this might be the right fit for you. If you are expecting to find the same as on Carnival, Royal etc. you will probably be disappointed and frustrated, as food, beverages, entertainment and service are different and you will not be surrounded by English speakers at all times. We found the MSC Orchestra to be in top shape. It was very clean and well maintained. The pool deck, including pools, was deep cleaned almost every night. Hopefully this review is helpful to some. We are looking forward to our next adventure on MSC.

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