New Year Disaster

MSC Orchestra Cruise Review to Caribbean - Bahamas


Contributor Level: Deck Hand
Experience: 2-3 cruises
Review: 1
Helpful Votes: 43

Overall Rating:

2.0 out of 5
Verified Review
2 Night New Year's Weekend (Ft. Lauderdale Roundtrip)
Sail Date: January 02, 2009
Ship: MSC Orchestra
Cabin Type: Balcony
Traveled As: Family (older children)
Reviewed: 8 years ago
The ship was beautiful. The room was very clean and the views from the deck were incredible. That's about the only good thing about the ship.

The staff need to be trained more on hospitality and customer service. They also need a chef that can deliver an impeccable and tasteful meal!!!

Food and Dining

1 out of 5
Food was bland and had no taste. We waited for what seemed like an eternity for a really poorly presented meal

Entertainment

3 out of 5
Entertainment was few, but what they had was good.

Service and Staff

3 out of 5
Staff appeared over-worked and under-paid. Either that or they were extremely inexperienced. Need to work on their customer service skills

Ship Quality

5 out of 5
Ship was really clean and beautiful. Also had some really nice lounges

Cabin / Stateroom

3 out of 5
Room was clean and nice. Bathroom was small and the shower was way too tiny
3 out of 5
We just strolled Bay street near the port. Had plenty of shops that we liked, so that was good

Pros: Ship was clean and very beautiful views on deck

Cons: Long lines to get anything e.g. dining; reception; boarding; disembarking; etc

Recommends MSC Orchestra? No.

Was this review helpful? 43

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