terrible service

Item: MSC Meraviglia
Rating: 2.7
Author: Harrisbergtravl

MSC Meraviglia Cruise Review to Caribbean - Bahamas

Harrisbergtravl

Contributor Level: Deck Hand

Cruises: 7+ cruises

Review: 1

Helpful Votes: 0

Overall rating:

2.7 out of 5

Sail date: November 03, 2024

Ship: MSC Meraviglia

Cabin type: Inside

Cabin number: GUA

Traveled as: Singles/Friends

Reviewed: 21 days ago

Review summary

had problems from day one and it was never fixed. the door handle didn't always work. tried to tell me i wasn't doing it correctly. the hot water took about 20 minutes to get hot. was told i wasn't waiting long enough. i was not happy. they weren't customer friendly.

Embarkation

3 out of 5

fair

Ship experiences

Food and Dining

3 out of 5

only ok.

Onboard Activities

3 out of 5

not much.

Entertainment

4 out of 5

liked the shows. sometime interfere with the bar singers.

Service and Staff

1 out of 5

had trouble with the hot water never got fixed. had to get up 30 minutes earlier because it took about 20 minutes to get hot water. the room steward said i wasn't waiting long enough. she tried and it took her about 15 minutes to get hot.

Ship Quality

3 out of 5

Cabin / Stateroom

1 out of 5

inside cabin. smaller than most. less storage than others. no refrigerator. had trouble with the door and hot water. it was never fixed.

Ship tip

my advice is to go to another CruiseLine.

Thumbs up

Ports of call

Brooklyn, New York

4 out of 5

Nassau, Bahamas

3 out of 5

Ocean Cay MSC Marine Reserve, Bahamas

3 out of 5

Disembarkation

3 out of 5

6 Comments

TheBigSalad 15 days ago

Thank you, for your review.

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Gwbigdog 16 days ago

Oops, sorry, thanks for sharing your cruise

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javawoody 20 days ago

Appreciate the review

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HeavySeas 21 days ago

Thanks for sharing your cruise experience

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cruising2004 21 days ago

Sorry this cruise was not up to par.

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Skooby 21 days ago

Thanks for your review. None of the MSC ships have refrigerators. Matter of fact many cruise ships and hotels don't have refrigerators. They are beverage coolers. Not designed for frozen or really cold foods. They don't get cold enough. Maybe about 50 degrees according to my testing. If they are locked ask them to open it. If it's full of drinks/snacks you don't want, ask them to remove everything. What I've determined is the fact all MSC ships are not the same, in food, and service. Try a different region in the world.

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