You get what you pay for - nice experience if you're ok with horrible service

MSC Meraviglia Cruise Review to Bermuda

Cruises: 7+ cruises
Review: 1
Helpful Votes: 9

Overall rating:

3.4 out of 5
Verified Review
MSC Meraviglia

7 Night Bermuda (New York Roundtrip)

Sail date: August 25, 2024

Ship: MSC Meraviglia

Cabin type: Balcony

Cabin number: 10178

Traveled as: Large Group

Reviewed: 1 month ago

Review summary

As long as you're ok with very poor service, the cruise and boat are nice and you get what you pay for. This is my 2nd time on the MSC Meraviglia, so I wasn't surprised by the penny pinching quality but the service took a huge nosedive since my 2023 cruise. They did improve the embarkation and disembarkation SIGNIFICANTLY though. We were on and off the ship in minutes vs. hours in 2023 when they first started sailing from Brooklyn. Not sure I would do it again to be honest. If you find it comparatively much cheaper than other cruises you're comparing, go for it. If on par or within 25%-30% of price, then go for something else to be honest.

Embarkation

5 out of 5

Ship experiences

Food and Dining

4 out of 5

Onboard Activities

3 out of 5

Entertainment

3 out of 5

Children's Programs

3 out of 5

Service and Staff

1 out of 5
They care about policy and not about service. Had multiple bad experiences with children's staff, guest services (when reporting stolen money from my stateroom, they literally treated us like the criminal and took hours away from our vacation only to then say they won't investigate the room steward based on their terms & conditions, just a bad experience), and other service issues in the dinner.

Ship Quality

4 out of 5

Cabin / Stateroom

4 out of 5

Ship tip

If you're getting a balcony, look for the ones that are near the mid-ship elevator, some extra space without a premium upgrade.

Ports of call

Brooklyn, New York

3 out of 5

Royal Naval Dockyard, West End, Bermuda

5 out of 5

Disembarkation

5 out of 5
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