customer service need to improve

MSC Meraviglia Cruise Review to Caribbean - Bahamas

stefx

Contributor Level: Deck Hand

Cruises: 2-3 cruises

Review: 1

Helpful Votes: 3

Overall rating:

3.6 out of 5

MSC Meraviglia

8 Night Florida & Bahamas (New York Roundtrip)

Sail date: November 05, 2023

Ship: MSC Meraviglia

Cabin number: 5001

Traveled as: Singles/Friends

Reviewed: 10 months ago

Review summary

the receptionist lost the form I have apply for became a member and have the chance to collect points. in some of the shops in the cruise customer service is really poor Excellent entrainement, and great service from Fahal and kristin from the olive restaurant

Embarkation

3 out of 5

Ship experiences

Food and Dining

3 out of 5

Onboard Activities

4 out of 5

Entertainment

4 out of 5

Service and Staff

3 out of 5

Ship Quality

4 out of 5

Cabin / Stateroom

3 out of 5

Ports of call

Miami, Florida

3 out of 5

Ocean Cay MSC Marine Reserve, Bahamas

4 out of 5

Nassau, Bahamas

5 out of 5

Disembarkation

3 out of 5

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