This cruise line needs to their staff in order. The service was awful to say the least. The food was salty, warm juice was served with no ice. The lunch and breakfast settings were terrible. I received coffee with cream that curdled.

MSC Meraviglia Cruise Review to Caribbean - Bahamas

meikagomes

Contributor Level: Purser

Cruises: 7+ cruises

Review: 1

Helpful Votes: 13

Overall rating:

2.4 out of 5

8 Night Florida & Bahamas (New York Roundtrip)

Sail date: September 10, 2023

Ship: MSC Meraviglia

Cabin type: Oceanview

Cabin number: 5001

Traveled as: Couple

Reviewed: 8 months ago

Review summary

This was not the experience we are accustomed to. We have done over 16 cruises. Mostly, with Norweigan cruise line and their food, staff and accommodations are exceptional. We were disappointed in the choice we made. We may never sail With this cruise line again.

Embarkation

1 out of 5

They had long lines and lines were not moving. Some people that got in line a lot later then others were served first. It was definitely unorganized.

Ship experiences

Food and Dining

1 out of 5

We had one assistant supervisor who was absolutely awful. We asked about the juice being warm and he shrugged his shoulders and said “we don’t add ice because we don’t want to water the juice done. That’s the way it is. Then walked off. Other people on this sailing were complaining about same issues. There some staff that were great! Jude Marion Gaza, Christopher Dunlao, I Ketut Sudana, and Suhaeri. They all Worked in the Panarama and made our experience great!

Onboard Activities

3 out of 5

Entertainment

4 out of 5

We went to many shows. They were the highlight of the cruise.

Service and Staff

2 out of 5

We had some personal that went above and beyond. There was a bar on deck six. There we met a bartender Brian. He was absolutely exceptional. These bar wa located near the MSC gift shop.

Ship Quality

4 out of 5

The design of the ship was very nice!

Cabin / Stateroom

2 out of 5

The cabin was small for a balcony stateroom compared to Norweigan Cruise lines accommodations.