Definitely avoid

Item: MSC Meraviglia
Rating: 2.5
Author: jeffreypgonzal

MSC Meraviglia Cruise Review to Caribbean - Bahamas

jeffreypgonzal

Contributor Level: Deck Hand

Cruises: 2-3 cruises

Review: 1

Helpful Votes: 15

Overall rating:

2.5 out of 5

Verified Review

7 Night Florida & Bahamas (New York Roundtrip)

Sail date: July 16, 2023

Ship: MSC Meraviglia

Cabin type: Inside

Cabin number: 11030

Traveled as: Singles/Friends

Reviewed: 10 months ago

Review summary

Skip this ship. It's not worth it. The ship is not well managed and employees are rude.

Embarkation

2 out of 5

It was poor. Very disorganized and once we got on the ship the rooms weren't ready for hours. There was not adequate space for so many people in the common areas. Most passengers bags were soaked because MSC left them in the rain before bringing them onto the ship. Plus one of our bags was lost and never delivered. Around 9 pm we were asking customer service for help and they basically told us there was nothing they could do and that they're not responsible. We eventually started walking the halls from floor to floor and found it laying In front of someone else's cabin.

Ship experiences

Food and Dining

1 out of 5

The food was terrible. Literally nothing was good. All of the food was 50-50 ok and inedible.

Onboard Activities

2 out of 5

Pools were so salty they were very uncomfortable.

Entertainment

1 out of 5

The shows were very sad and not well choreographed. Some of the shows were cancelled because of technology Problems. Most of the activities only had room for 20-30 so most people who tried to participate were turned away.

Service and Staff

1 out of 5

Customer service was terrible. In all my cruise experiences everyone has been super friendly. Not on this ship. Many are very rude and completely unhelpful. We were given kis information several times by different staff members.

Ship Quality

3 out of 5

Ship is pretty new. Some of the main walkways are kind of narrow for such large crowds.

Cabin / Stateroom

3 out of 5

Size of the room was nice. The TV was very small and placed far from the bed so it was difficult to see. Bathroom was uncomfortably small