Horrible

Cruises: 1 cruise (first)

Review: 1

Helpful Votes: 15

Review summary

I am writing to express my extreme disappointment and concern regarding the embarkation process and stateroom condition on my recent cruise. Unfortunately, my experience in this area was far from what I had anticipated and caused me to experience back pain. On the day of embarkation, I arrived at the port excited to start my vacation. However, I was met with chaos and an understaffed security checkpoint. The line was incredibly long and moved at a glacial pace, ultimately resulting in me standing in line for over four hours. During this time, I was forced to stand in line for an extended period, which caused me to develop back pain. The lack of proper accommodation and long wait time was both frustrating and physically painful. It put a damper on the beginning of my vacation and made me highly uncomfortable for the rest of my trip. I expected a seamless check-in process and accommodations that would ensure my comfort and satisfaction. Unfortunately, this was not the case. Concern regarding the stateroom I was assigned on my recent cruise. Unfortunately, my entire experience was completely tarnished by the horrific smell that permeated my room throughout the duration of my trip. I was excited to embark on this adventure, but from the moment I stepped into my stateroom, I was met with an overwhelming and intolerable stench. Despite my best efforts to air out the room and contact Guest Services for a different room multiple times, with no resolution. I cannot stress enough how unpleasant and unsanitary the situation was. The odor was so strong that it made me nauseous and uncomfortable. I was unable to enjoy my stay in my room, which is one of the main highlights of a cruise. I expected to have a clean and comfortable living space. I am extremely disappointed that this was not the case.

Embarkation

Ship experiences

Food and Dining

Onboard Activities

Entertainment

Children's Programs

Service and Staff

Ship Quality

Cabin / Stateroom

Ports of call

Brooklyn, New York

Disembarkation

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