Horrible

MSC Meraviglia Cruise Review to Caribbean - Bahamas

Rambo2000x

Contributor Level: Deck Hand

Cruises: 1 cruise (first)

Review: 1

Helpful Votes: 25

Overall rating:

2.1 out of 5

7 Night Florida & Bahamas (New York Roundtrip)

Sail date: May 21, 2023

Ship: MSC Meraviglia

Cabin type: Inside

Cabin number: 9274

Traveled as: Singles/Friends

Reviewed: 1 year ago

Review summary

I am writing to express my extreme disappointment and concern regarding the embarkation process and stateroom condition on my recent cruise. Unfortunately, my experience in this area was far from what I had anticipated and caused me to experience back pain. On the day of embarkation, I arrived at the port excited to start my vacation. However, I was met with chaos and an understaffed security checkpoint. The line was incredibly long and moved at a glacial pace, ultimately resulting in me standing in line for over four hours. During this time, I was forced to stand in line for an extended period, which caused me to develop back pain. The lack of proper accommodation and long wait time was both frustrating and physically painful. It put a damper on the beginning of my vacation and made me highly uncomfortable for the rest of my trip. I expected a seamless check-in process and accommodations that would ensure my comfort and satisfaction. Unfortunately, this was not the case. Concern regarding the stateroom I was assigned on my recent cruise. Unfortunately, my entire experience was completely tarnished by the horrific smell that permeated my room throughout the duration of my trip. I was excited to embark on this adventure, but from the moment I stepped into my stateroom, I was met with an overwhelming and intolerable stench. Despite my best efforts to air out the room and contact Guest Services for a different room multiple times, with no resolution. I cannot stress enough how unpleasant and unsanitary the situation was. The odor was so strong that it made me nauseous and uncomfortable. I was unable to enjoy my stay in my room, which is one of the main highlights of a cruise. I expected to have a clean and comfortable living space. I am extremely disappointed that this was not the case.

Embarkation

1 out of 5

I am writing to express my extreme disappointment and concern regarding the embarkatiog in line for over four hours. Dun process and stateroom condition on my recent cruise. Unfortunately, my experience in this area was far from what I had anticipated and caused me to experience back pain. On the day of embarkation, I arrived at the port excited to start my vacation. However, I was met with chaos and an understaffed security checkpoint. The line was incredibly long and moved at a glacial pace, ultimately resulting in me standinring this time, I was forced to stand in line for an extended period, which caused me to develop back pain. The lack of proper accommodation and long wait time was both frustrating and physically painful. It put a damper on the beginning of my vacation and made me highly uncomfortable for the rest of my trip. I expected a seamless check-in process and accommodations that would ensure my comfort and satisfaction. Unfortunately, this was not the case.

Ship experiences

Food and Dining

2 out of 5

Onboard Activities

1 out of 5

Entertainment

3 out of 5

Children's Programs

4 out of 5

Service and Staff

4 out of 5

Ship Quality

1 out of 5

Cabin / Stateroom

1 out of 5

I was excited to embark on this adventure, but from the moment I stepped into my stateroom, I was met with an overwhelming and intolerable stench. Despite my best efforts to air out the room and contact Guest Services for a different room multiple times, with no resolution. I cannot stress enough how unpleasant and unsanitary the situation was. The odor was so strong that it made me nauseous and uncomfortable. I was unable to enjoy my stay in my room, which is one of the main highlights of a cruise. I expected to have a clean and comfortable living space. I am extremely disappointed that this was not the case.

Ports of call

Brooklyn, New York

1 out of 5

Disembarkation

3 out of 5

12 Comments

Cruisers4Lyfe 4 months ago

Thanks for sharing

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CruiselineAdmin 1 year ago

@Rambo2000x thanks for sharing your cruise experience. If you would like to share with MSC, here is contact info: Phone: 877-665-4655 Website: msccruisesusa.com Email: https://www.msccruisesusa.com/forms/contact-us

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Itspeace4me 1 year ago

Thank you for sharing. Sorry you were disappointed.

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AuntPinkie 1 year ago

Appreciate your detailed feedback. Sorry you were so very disappointed.

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CruiseLady777 1 year ago

As someone who has cruised many times, I appreciate your review. I think both negative and positive comments can help people make informed decisions when they are planning a cruise. We are cruising on the Miraviglia next March and have never cruised MSC before. I’m trying to get multiple views to get a good idea of what to expect and I keep reading lots of mixed reviews. So thank you! Sorry you had a bad experience.

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CruisedudeNY65 1 year ago

I had a similar issue on a carnival cruise but I was able to get a different cabin and a partial refund as well as an apology from the main office in Florida

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Gwbigdog 1 year ago

Oops sorry 😞 thanks

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cruising2004 1 year ago

Sorry that you were disappointed with your cruise.

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enjoyurdaysmile 1 year ago

Edit: on your cruise.

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Lawnboy1956 1 year ago

It sounds like you’re complaining to MSC regarding their service. You need to email them directly this is a site for the cruise enthusiast the cruise lines do not monitor this site.

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enjoyurdaysmile 1 year ago

I am so sorry you had difficulties in your cruise.

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javawoody 1 year ago

Unfortunately problems with embarking and debarking are usually caused by the port

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