Decent cruise , below average communication with

MSC Meraviglia Cruise Review to Caribbean - Bahamas

joker3804

Contributor Level: Purser

Cruises: 2-3 cruises

Review: 1

Helpful Votes: 15

Overall rating:

3.2 out of 5

Verified Review

3 Night Bahamas (Port Canaveral Roundtrip)

Sail date: March 02, 2023

Ship: MSC Meraviglia

Traveled as: Couple

Reviewed: 1 year ago

Review summary

The cruise was overall decent, and for the price, it was precisely what was expected. I am incredibly disappointed with our travel agent Stacey Walker. I feel like I was misled and not informed enough. I wanted a drink package! I called stacey and she said they offer it. It was early so I thought to myself wait. I waited a month or so and called her back, she said she would call me back. She never did!! I called MSC and said they don't offer drink packages for 3 day cruises for this company they offer it as a promotion through your travel agent. I called Stacey back and she told me the promotion is sold. I wish this was comunicated to me at the original time. I had no way of knowing that the ship did not offer this. Stacey also explained that our room would be upgraded. It wasn't!! Drinks price approx 500$ Wifi 155 $$ If Stacey would have communicated this with me I would have saved money. I suppose this company doesn’t want customers to save money.

Embarkation

3 out of 5

Great! Easy had no problems!!

Ship experiences

Food and Dining

1 out of 5

The food was ok! Buffet lines were long, as to be expected. Additionally, at the island buffet, the lines were out of control. It was so bad that employees directed us to the hamburger and fries line. In my opinion, that sucked! To get a drink on this cruise was impossible! Bartenders were swamped, and there were long lines to get drinks. Every bar, including the island, was impossible!! The casino seemed to have the fastest drink service on the ship and the temporary bars on the side of the main pool!! It was a disappointing experience for my girlfriend and me

Onboard Activities

5 out of 5

Pools and gym were fantastic

Entertainment

5 out of 5

The DJs were excellent! The shows were excellent. If you can pay for the carousel shows, they were outstanding!

Service and Staff

4 out of 5

The cleaning was outstanding. In the room twice a night for cleaning and turn down service. Anything I needed and asked for the cleaning service got for us

Ship Quality

1 out of 5

Pools were always littered with empty drinks my girlfriend and I couldn't get. It was causing a hazardous conditions in some areas!

Cabin / Stateroom

3 out of 5

Our cabin was 9011. Nice room for a cruise!! Deck was beautiful

Ship tip

When at ocean cay island, go the the right and walk a approximately one mile to the ocean side of the island. It is less crowded and more scenic!! There are food trucks and bars on that side as well.

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