After 3 good experiences, I will not return after last cruise

MSC Meraviglia Cruise Review to Caribbean - Bahamas

AnaInTheClouds

Contributor Level: Purser

Cruises: 4-6 cruises

Review: 1

Helpful Votes: 5

Overall rating:

3.1 out of 5

3 Night Bahamas (Port Canaveral Roundtrip)

Sail date: October 13, 2022

Ship: MSC Meraviglia

Cabin type: Suite

Cabin number: 14019

Traveled as: Family (older children)

Reviewed: 1 year ago

Review summary

Went to the Yacht Club for lunch on Ocean Cay. It was a complete s**tshow, people not getting food for over an hour, understaffed and the staff that were there were not properly trained as they served my 12 year old and 14 year old alcohol. When I complained I was completely dismissed and told “When it’s busy, human error happens sometimes.” They did not even pretend to acknowledge the fact that children were given alcohol, nor care that I was upset about it (I was very polite when I lodged the complaint). I accidentally left some items in a LOCKED safe with a set passcode in my stateroom and within an hour of leaving the ship contacted MSC and as of today my “items have not yet been located.” They did not have an appropriate amount of staff for the number of passengers they booked. This is just another corporation that puts profits above people and passenger safety, terrible customer service and then to top it off they steal my stuff. I will not be returning.

Embarkation

3 out of 5

Did the Yacht Club experience, so I didn’t have to endure the nightmare everyone else did

Ship experiences

Food and Dining

3 out of 5

The first night it took almost 2 hours for our food.

Onboard Activities

3 out of 5

Loved the spa, but this cruise seemed to be lacking in activities. Previous ones had several unhosted get-togethers such as the veteran one and i enjoyed meeting others that way.

Entertainment

3 out of 5

Only went to one. It was good but went on a little long

Children's Programs

2 out of 5

They had fun at the arcade but the activities in their age group didn’t start till 11pm and we were on a 2 hour time change

Service and Staff

2 out of 5

Most were good, but when it was bad it was terrible

Ship Quality

4 out of 5

I like this ship. Its easy to find your way around and I like the open spaces