Nice ship but perks are gone.

MSC Meraviglia Cruise Review to Caribbean - Western

Cruises: 7+ cruises
Reviews: 3
Helpful Votes: 80

Overall rating:

3.9 out of 5
MSC Meraviglia

7 Night Western Caribbean (Miami Roundtrip)

Sail date: September 18, 2021

Ship: MSC Meraviglia

Cabin type: Balcony

Cabin number: 12085

Traveled as: Singles/Friends

Reviewed: 3 years ago

Review summary

One big cabin problem was that our key cards and wristbands did not open our doors when we first got to the cabins, no-one was around to help and when I found a crew member he told me to go down to reception and ask them :-( Big line and later we had to go back again to get the bands paired! The ship is very sparkly and bright. Everyone loved the main staircases. Lots of room with little crowds as the ship had only 1530 passengers due to Covid. We liked the Brass Anchor Pub. Sadly there were no books or games in the Library (covid again). The theater entertainers were great with singers and dancers, 16 total with 4 singers, plus 2 more signers added later. The sets were very minimal. Loved Born To Rock. No Cirque du Soleil shows but are still charging $10 for music show in the Carousel theater, strangely the MSC For Me App still had Cirque du Soleil listed until we were on the ships wi-fi. The Sky Lounge bar was closed at sail-away. The Atmosphere Ice Cream Bar only had soft serve ice cream, covid they said. There was no 24 hour pizzeria :-( Main restaurant menu had very poor "everyday" selections, we ended up at the buffet most nights. OK now for some of the bad stuff. MSC's mask policy needs work and the officers and crew need to enforce the policy, many times people would walk into a event with no mask and walk right by ship officers without them saying a word. I even got into a discussion with one of the event leaders about people not wearing masks. The "Complimentary photo" for Gold Voyagers club members was a joke, Reception said it was any photo, the MSC website said "Fantastica - One complimentary picture for each guest, taken during the Mediterranean Night at the Main Restaurants", but there was no Mediterranean night. The photo department said it was Italian night but only in the main restaurant :-( Also the Daily Program said there was a 30% discount for Gold Voyagers Club members BUT the photo department said that it did not apply to digital photos WTF! Other Voyagers club perks GONE No Welcome back cocktail No On-board dedicated number No Special offers No Milestone reward  No Fresh fruit basket in room No Complimentary thermal spa session  No Complimentary gift

Embarkation

3 out of 5
I thought it was going smooth, we got in and out of the shoreside stuff quickly BUT none of our keys worked.

Ship experiences

Food and Dining

3 out of 5
Main restaurant menu had very poor "everyday" selections, we ended up at the buffet most nights. Buffet server Charito Alonzo was amazing and even made a paper flower for my mom while we watched, thank you!

Onboard Activities

2 out of 5
Pools OK, but crew and officers need work with mask policy.

Entertainment

4 out of 5
The theater entertainers were great with singers and dancers, 16 total with 4 singers, plus 2 more signers added later. The sets were very minimal. Loved Born To Rock. No Cirque du Soleil shows but are still charging $10 for music show in the Carousel theater, strangely the MSC For Me App still had Cirque du Soleil listed until we were on the ships wi-fi.

Service and Staff

4 out of 5

Ship Quality

4 out of 5

Cabin / Stateroom

5 out of 5
Fantastica B2 Balcony 12085 and 12083 Our cabins were very nice, not a lot of drawers for stuff but we managed ok. Excellent bathroom with a real shower door. We did bring a battery operated night light for the bathroom that was appreciated. We were told by our cabin stewart that we had to ask for facial tissues in the room, very strange but somehow Covid related. TV was nice and SOME data about cruise could be accessed on it, this could be improved. TV schedule and printed schedule did not match sometimes. No free movies, video on demand $9 Phone very quiet ringer, never did learn how to make it louder but I tried. We wanted to have the balcony pass thru open but this pair of cabins had a strange door that did not have a capture latch and it banged on our cabin door when we were moving :-(

Ship tip

Most all the Voyagers club perks were GONE!

Ports of call

Miami, Florida

5 out of 5

Ocean Cay MSC Marine Reserve, Bahamas

4 out of 5

Nassau, Bahamas

4 out of 5

Ocho Rios, Jamaica

4 out of 5

Disembarkation

4 out of 5

Traveler Photos

Staggered seating Dome show
Was this review helpful? 27

11 Comments

GerryBCruisin    2 years ago

Thank you for taking the time to share your detailed review.

cdavid46    3 years ago

We also thought the food in MDR on Meraviglia was not quite up to par for our Jan 2020 cruise. But, the gelato made up for the MDR! The ship is beautiful and there is a fun atmosphere that more than made up for the food. We will definitely book another Meraviglia cruise!

jameeh    3 years ago

Sorry you had such a subpar cruise experience. I saw 2 great MSC reviews recently which got my hopes up to take the plunge and book. Each time I get close, I see several not so good reviews. So, I'm still on the fence...

RetiredRay    3 years ago

Was the food poor, or just not familiar (more European and less American) as one reviewer complained?

cbyron3    3 years ago

I'm even more excited about my upcoming cruise on her knowing they are not being sticklers on the masks.

izrgreen    3 years ago

Thanks for taking the time to write a review

AuntPinkie    3 years ago

Appreciate your feedback. Sorry this cruise didn’t meet your expectations.

Curt34    3 years ago

Thanks for the review. Sorry that the perks were not available.

crumcrushers    3 years ago

Thank you for the very detailed explination, that is so helpful.

javawoody    3 years ago

Thanks for the review and sharing your experience

cruising2004    3 years ago

Thanks for sharing

Other reviews of this sailing