THEY HAVE A LOT TO LEARN!!!

MSC Lirica Cruise Review to Caribbean - Western


Contributor Level: Deck Hand
Experience: 7+ cruises
Review: 1
Helpful Votes: 15

Overall Rating:

2.0 out of 5
Verified Review
7 Night Western Caribbean (Ft. Lauderdale Roundtrip)
Sail Date: December 28, 2007
Cabin Type: Inside
Traveled As: Family (young children)
Reviewed: 9 years ago
Having sailed over 50 times, but never on MSC, wasn't sure what to expect.Called customer service to find out if pools were heated, they couldn't tell me, asked hours of kid's club, was told it was based on the number of kids on ship.Ship itself small but beautiful, escorted to cabin upon arrival is a nice touch, downhill from there.My A/C didn't work, took 2 days and 6 visits to "reception" to get resolved, ship itself was warm.Shows predominately Italian, German, French, yet was told ship make up was 80 % Americans and Canadians.Everything announced in 5 languages, annoying after a while, Casino staff rude, when spoke to Manager, he wanted to argue with me.

Food and Dining

5 out of 5
Best part of the cruise.

Entertainment

1 out of 5
Very few daily events, when had a rain out day, never added events, no Spa specials though Spa was empty, they were not very well prepared.

Children's Programs

1 out of 5
Very poor hours, not open during port days, so no options for parents, the room itself was small but fine, never sign in or out your kids, the four staff members were nice, when asked nightly the hours for the next day, they never knew, it was a joke.We had 11 people, three kids, 3,4,and 6, and brought our own nanny, thank God!! They could learn a lot by seeing how RCCL or Carnival does their kid's programs.

Service and Staff

1 out of 5
Rudest staff I have ever seen, NO willingness to help, asked "Mario" at reception one night for the kid's club schedule for the next day, told me to use the house phone and call myself.They told my nanny to go advise front desk when the arcade machines didn't work, even though she was watching three small children.My waiter Virgil was excellent, his assistant was useless, NEVER saw the Maitre'D.

Ship Quality

5 out of 5
Ship was small and quaint, easy to get around.

Cabin / Stateroom

3 out of 5
Smallest cabin and shower I have ever encountered.
3 out of 5
We were the only ship in town, so even more harrassment than normal, Atlantis is always nice but so overpriced. Lunch at Atlantis Deli always a good bet.
3 out of 5
Turtle Farm best run tourist site I have ever encountered, go on your own, to allow enough time.
3 out of 5
Signs of a poor economy are showing up down there, not as nice as in the past.
3 out of 5
Butterfly World was great.

Pros: The Food was good

Cons: Staff was impersonnal, lack of knowledge on many subjects, very small casino and rude staff, poor response to no A/C in my cabin

Recommends MSC Lirica? No.

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