Disappointed

Item: MSC Divina
Rating: 2.4
Author: pooh270864

MSC Divina Cruise Review to Caribbean - Bahamas

pooh270864

Contributor Level: Deck Hand

Cruises: 2-3 cruises

Review: 1

Helpful Votes: 13

Overall rating:

2.4 out of 5

Verified Review

3 Night Bahamas (Miami Roundtrip)

Sail date: December 14, 2023

Ship: MSC Divina

Cabin type: Balcony

Cabin number: 13111

Traveled as: Family (young children)

Reviewed: 10 months ago

Review summary

The cruise turned out to be a great disappointment. We didn’t get to the port in the Bahamas or either port. I feel as if they didn’t care after that and just did whatever they liked after we were stuck at seafood for two days orthey didn’t reimburse us for anything and I feel as though I should be reimbursed because I didn’t get a chance to go to Nassau or to the private island, and that’s what I paid for. It seems to me like they had no interest in satisfying us or entertaining us once they realized we couldn’t go to either port due to the weather, I understand that we were still on but that’s not what I paid for. I didn’t pay to be stuck out on the sea for two days. I figured they should’ve been better at preparing for the weather and they should’ve had a better way of entertaining us people than just being lackadaisical frustrated in highly upset. Walking around the shit for two days I feel as if not a reimbursement should be at least half my money sent back to me I’ll give them back to me as a reimbursement or I should get a free cruise in the future with them. Other than that I have nothing great to say about them. I have nothing nice to say about them when we were leaving to depart off the ship, people were cutting in front of the lines and acting all crazy getting ready to fight, and the staff did nothing to prevent it, that is very unprofessional and I’ve been on cruises before and never experienced anything like this. That was the worst cruise I have ever been on and I pray that y’all do something to change how they deal with things I’m done I don’t cause I don’t have anything good to say I’m not a person that likes to say bad things about people, but this cruise was the worst.

Embarkation

2 out of 5

Trap on ship for all three days

Ship experiences

Food and Dining

2 out of 5

The restaurant was nice but the buffet could have had more food to select from

Onboard Activities

2 out of 5

None of the above

Entertainment

1 out of 5

Did not enjoy any of it

Service and Staff

1 out of 5

The staff seemed very disinterested in being helpful once we were stuck at sea

Ship Quality

4 out of 5

They were well kept

Cabin / Stateroom

5 out of 5

Best part of the cruise

Ship tip

Make sure there’s no weather forecast for bad weather

Thumbs up

Ports of call

Miami, Florida

4 out of 5

Nassau, Bahamas

1 out of 5

Ocean Cay MSC Marine Reserve, Bahamas

1 out of 5

Disembarkation

3 out of 5

Unprofessional And out of control at some points

9 Comments

Cruisers4Lyfe 3 months ago

Thanks for sharing

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raffels 10 months ago

U getting what u payed for. Safety goes first.

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dataseeley 10 months ago

Sorry you had a bad experience

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javawoody 10 months ago

Some people on the same ship had a good time. Be thankful the captain put safety first. Cruising may not be for you.

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WhippetMum 10 months ago

Sorry you had such an awful experience.

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sopha 10 months ago

Read your contract. Missed ports can always be a possibility. They do not have to give you money or free cruise. You were fortunate to get $100, they didn't have to do that. Stay on land and find something else to complain about.

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Dappel 10 months ago

I was on the same ship and had a fantastic time. They DID give everyone $100 and they didn't have to as it was weather related. It says right in the paperwork that no port is a guarantee and I for one am glad that the captain took his job seriously and for our safety did not try to get into these ports of call with 80 mph winds and 15 foot waves. If you don't like to be on a ship then maybe you should fly to your destination oh wait the airport's cancelled flights and didn't give anything to the customer, again because it was an act of GOD. My husband and I enjoyed the shows, the awesome food, played cards, spa, walked a lot, slot pull tournament and met some awesome people. Maybe cruising is not for you.

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Gwbigdog 10 months ago

Oops sorry 😞 thanks

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cruising2004 10 months ago

Your review is not being seen by any cruise lines. You have to email their customer support team.

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