Constant hammering on ship with no tv to drown out the noise. Balcony closed for maintenance!!

Item: MSC Divina
Rating: 4
Author: NewEnglander

MSC Divina Cruise Review to Caribbean - Bahamas

NewEnglander

Contributor Level: Purser

Cruises: 7+ cruises

Review: 1

Helpful Votes: 27

Overall rating:

4 out of 5

Verified Review

5 Night Bahamas (Miami Roundtrip)

Sail date: February 12, 2023

Ship: MSC Divina

Cabin type: Balcony

Cabin number: 10158

Traveled as: Singles/Friends

Reviewed: 1 year ago

Review summary

All in all the ship was nice, the food was good, the staff was excellent but the onboard maintenance and no tv ruined it for me. I have gotten no response from MSC so I guess they could care less. I'll never sail MSC again for these reasons. I wish I could upload my videos of all the hammering!

Embarkation

1 out of 5

3 hours in line due to technical issues.

Ship experiences

Food and Dining

4 out of 5

Food was great with plenty of options!

Onboard Activities

3 out of 5

It was difficult to use the pool due to the ongoing maintenance of the ship. There was constant hammering, I went back to my cabin to try to get away from the noise, but couldn't sit on the balcony due to all the noise. TV's never worked during the entire cruise. I paid for a balcony suite and received a notice one night that the balcony would be closed the next day for maintenance!

Entertainment

I did not attend any shows.

Children's Programs

I did not sail with any children.

Service and Staff

5 out of 5

The staff was excellent! Always smiling, greeting people and willing to help.

Ship Quality

5 out of 5

Nice ship and very clean!

Cabin / Stateroom

4 out of 5

The cabin itself was nice and spacious, but paying for a balcony when I couldn't use it for much of the trip was awful. I have emailed MSC twice with no response.

Ship tip

I have been on many great cruises and this was not one of them. Maintenance should be done when there are no passengers on board. I have tried twice to contact MSC asking for some restitution for not being able to use the balcony and for no tv for the entire cruise to no avail.

Thumbs up

Ports of call

Nassau, Bahamas

4 out of 5

Great weather. Great beach. Shuttle was terrifying.

Thumbs Up 0

Ocean Cay MSC Marine Reserve, Bahamas

4 out of 5

Really nice island with lots of beaches.

Thumbs Up 0

Disembarkation

1 out of 5

I was ready with my bags in hand at 7 am and it still took almost 2 hours to disembark.

4 Comments

Gwbigdog 1 year ago

Oops sorry 😞 thanks

Thumbs Up 0

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NJCruiseGuy 1 year ago

First time cruiser? Maintenance is constantly required on cruise ships and they sail for months / years at a time with passengers on every day. Not sure what compensation you would be due.

Thumbs Up 0

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AuntPinkie 1 year ago

Appreciate your details. Sorry you were disappointed. I don’t mind one day for cleaning/maintenance on our balcony, but more than that is unacceptable.

Thumbs Up 0

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CruzeFan 1 year ago

People either love or hate MSC. I’ve been on the Divina three times for a total of 26 days since October and had a great experience. Appreciate the negative reviews. It keeps the prices cheat for those of us that enjoy it.

Thumbs Up 1

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Other reviews of this sailing

It took 2 hours to embark standing the whole time. They need to make more water available! Food was good. Service was great for the most part. Ship was spotless.

We will try MSC again

Wonderful MSC Caribbean cruise!