Never again with MSC.
MSC Divina Cruise Review to Caribbean - Western
7 Night Western Caribbean & Bahamas (Port Canaveral Roundtrip)
Sail date: October 03, 2021
Ship: MSC Divina
Cabin type: Inside
Cabin number: 12158
Traveled as: Singles/Friends
Reviewed: 2 years ago
Review summary
I had the worst experience of any cruise departure with MSC. After having canceled my trip by accident they refused to honor my original package purchased and instead proceeded to charge me $400 dollars just to stay on the ship while my (unconfirmed and still unreceived) refund floated around in the cloud. I lost a prepaid drink package as well as an internet package and spent the first 5 hours of my cruise on the phone with customer "service". I will never sail with MSC again. They were unapologetic and uncooperative, even when I offered to pay exactly what I had paid previously to have exactly what I had paid for. This is also the only ship I have ever sailed on where people who work on the ship openly talk about leaving the company. The service on the ship itself was fine, everyone who provided direct service on the ship was very kind. I just got a sense that they weren't much happier to be there than I was. I have sailed with 5 other cruise lines and this line has been my worst experience by far.Embarkation
Ship experiences
Food and Dining
Onboard Activities
Entertainment
Service and Staff
Ship Quality
Cabin / Stateroom
Ports of call
Ocean Cay MSC Marine Reserve, Bahamas