Lots of nice features but terrible service!

MSC Divina Cruise Review to Caribbean - Western

Cruises: 7+ cruises
Review: 1
Helpful Votes: 8

Overall rating:

3.4 out of 5
Verified Review
MSC Divina

11 Night Caribbean & Antilles (Miami Roundtrip)

Sail date: November 25, 2019

Ship: MSC Divina

Cabin type: Balcony

Cabin number: 8099

Traveled as: Couple

Reviewed: 1 year ago

Review summary

Ship had many very nice public areas and bars. The bar service was slow and ratio of passengers to staff was very poor maybe 4:1. The service in the dining room starts out terrible but gradually improved over time. The breakfast and lunch buffets were very unorganized and confusing.

Embarkation

5 out of 5

Ship experiences

Food and Dining

2 out of 5
Nice main dinning room but the service was slow and the food cold. The appetizers, soups, and main entrees are much better on other cruise lines.

Onboard Activities

3 out of 5

Entertainment

4 out of 5

Service and Staff

3 out of 5

Ship Quality

4 out of 5

Cabin / Stateroom

3 out of 5
No Kleenex, bathrobes, or bar soap.

Ship tip

Plenty of pools but on sail days must get up early to get a good spot.

Ports of call

Ocho Rios, Jamaica

4 out of 5

Cartagena, Colombia

4 out of 5

Cristobal, Panama

2 out of 5

Puerto Limon, Costa Rica

4 out of 5

Costa Maya (Mahahual), Mexico

5 out of 5

Disembarkation

5 out of 5
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