Great Caribbean Cruise + Mixed Feelings with MSC

MSC Divina Cruise Review to Caribbean - Eastern

Cruises: 7+ cruises
Review: 1
Helpful Votes: 10

Overall rating:

3.8 out of 5
Verified Review
MSC Divina

10 Night Eastern Caribbean (Miami Roundtrip)

Sail date: December 20, 2018

Ship: MSC Divina

Cabin type: Balcony

Cabin number: 9016

Traveled as: Family (older children)

Reviewed: 2 years ago

Review summary

MSC Divina is a beautiful cruise ship with many things to do onboard. There is several pools and hottubs around the ship and you are bound to find a spot anytime. Many activities I had not seen before like Bowling, 4D Cinema and F1 Simulator (Get a fun pass specially if you have kids. Otherwise it can get expensive) for the kids and adults to enjoy. Food was average as I have been on other ships were better options and quality. Avoid Guest Reception at all cost because they don't care to make your process easier and smooth. Photographers were great and friendly. Avoid Photo Shop on last night of cruise. Overall it was a great cruise.

Embarkation

5 out of 5
Embarcation was smooth. Quicker than most other cruises I have been in.

Ship experiences

Food and Dining

3 out of 5
Food was not top of the line neither at the buffets or main dining rooms. Out of 10 days, 3 or 4 days were good. The rest not so good. For me breakfast at the buffet had better options but lunch and dinner were OK. Drinks at the bar were also OK. We ordered a drink and it was great and a couple of hours later, same bartender would give you the same drink which tasted different.

Onboard Activities

5 out of 5
I can rate onboard activities as excellent as they had activities I have not seen in other ships, like F1 Simulator and Bowling. For the kids though they should have found someplace to include a minigolf. I would suggest anyone to get the fun package if you have kids before you board the ship.

Entertainment

4 out of 5
Besides the main shows I didnt have time to see much more. So my rating is explicitily there. This cruise had a lot of Opera related shows which myself nor the kids liked. If you are an Opera fan you will love this. I missed 2 main shows some people were saying was great. The last show, though was the best we saw on this ship and kind of erase my bad feeling. If it was for it, this raiting could have been a 2.

Children's Programs

My kids did not want to participate in any club activities. They prefered to do other onboard activities like Foosball Table, Soccer, Bowling, 4D Cinema, F1 Simulator, etc.

Service and Staff

1 out of 5
I don't take anything for granted and I feel I show appreciation to what they do a lot of times. When I walk past a waiter, the room stewards or anyone that works on the ship I address them either with "Hello", "Thank you" or having a conversation. At that time they usually engage which is great. I think they are great and try their best. Reception Desk personnel are the worst I have seen in any cruise. Lines were long because of their inability to stay focused and organized. I had bad experiences everytime I needed to use the Guest Reception. They have "floating" personnel that approaches the long lines and tries to help guests with easy issues, like information, lost and found, etc. They however do it in a way that makes folks inline extremely mad as I experienced. They start helping from the back of the line. So if someone has been standing in line for 45 minutes and someone else just walks in the line and they have the same issue. The person that just walks in the line gets helped first by the "floaters". It is unnacceptable and I am not sure how is the Guest Reception Manager allowing that and why MSC thinks it is a great idea. "Floaters" are great, but start helping those folks at the front of the line first... not end of line. I left my Nikon Camera at the Main Dining Room the night before embarkation. I only realized it as we were waiting for our turn to desembark. I rushed to Guest Reception and had to wait 2hrs to get my camera after being approached by 2 "floating" attendants. One started helping another couple after promisinng to help me, walked away to go look and she never came back, but had asked me to stand on the side and wait. It is not acceptable. I was so upset about it. Many people in line were as well. Some people would cut the lines and go straight to the desk and they get helped. Just doesn't make sense. A crew of 3 years old would make their Guest Reception process much better.

Ship Quality

5 out of 5
Ship is beautiful and nicely designed and they keep it clean throughout.

Cabin / Stateroom

3 out of 5
My cabin was OK. For a Balcony Stateroom, I expected it to be a litle bit more roomier considering I had four people in my group. Extreme amount of dust everywhere. I placed my camera down and 5 mins later it had dust all over it. I believe the steward could have taken 2 mins to pick up dust everyday and the cabin would have been much cleaner and dust free. I was disappointed when I found out I had metal balcony (not glass). I had not checked before as I didn't even know that was a think. I called, complained and tried to change it, but that was not possible as they told me there was none available. They promised to add me to a waitlist, but apparently that was not possible and I never heard back. Interesting enough, 2 days after calling MSC to complain about my Metal Balcony, somoene posted on FB that she had booked an Oceanview Room, called to get information and they told her she had been upgraded to a Suite. Another prioritazation issue that does not make sense.

Ship tip

Pray not to have any issue which requires help from Guest Reception. If you do, my advice is to call from your Stateroom first and try to get help that way. If a "floating" attendant tries to help and requires them to walk away, you accept their help, but stay in line until they come back. Because they may not and you will lose your spot in line. If you ordered pictures, make sure you get to the Photo Shop 2 nights before. It will be a nightmare on the last night.

Ports of call

Miami, Florida

5 out of 5
Miami is excellent as always. I did not do any excursions.

St. John's, Antigua

5 out of 5
Beautiful island. When I visit any places the first time I always try to do an Island Tour that included main places and beach after. That is what I did here and it did not dissapoint.

Basseterre, St. Kitts

5 out of 5

Pointe-A-Pitre, Guadeloupe

5 out of 5

Tortola, British Virgin Islands

5 out of 5

Philipsburg, St. Maarten

5 out of 5
Beautiful island as well. Got an Island Tour to many beautiful places as well as Maho beach where the places fly real close to the beach to land. In the end of the tour we were left at the beach in Philipsburg where we spent the next 2 hours before walking back to the ship (10 mins)

Disembarkation

3 out of 5
Disembarkation process was great. Disembarkation day was bad because I had to deal with Lost & Found at Guest Reception
Was this review helpful? 10

Be the first to comment

Leave a comment

Remember: Be polite and respectful. Our diverse community is home to members with different opinions and a broad range of cruise experiences.

Other reviews of this sailing