Lack of customer service

Item: MSC Divina
Rating: 3.3
Author: loveboat1978

MSC Divina Cruise Review to Caribbean - Eastern

loveboat1978

Contributor Level: Purser

Cruises: 7+ cruises

Review: 1

Helpful Votes: 5

Overall rating:

3.3 out of 5

7 Night Eastern Caribbean (Miami Roundtrip)

Sail date: November 25, 2017

Ship: MSC Divina

Cabin type: Balcony

Cabin number: 11157

Traveled as: Singles/Friends

Reviewed: 6 years ago

Review summary

The customer service is what makes my rating of this sailing the way I do. The no care attitude is not what I want when cruising. Every time you ask something it’s I can’t we don’t we want etc

Embarkation

5 out of 5

Ship experiences

Food and Dining

3 out of 5

Onboard Activities

3 out of 5

Entertainment

4 out of 5

Service and Staff

5 out of 5

Ship Quality

3 out of 5

Cabin / Stateroom

3 out of 5

Ports of call

Miami, Florida

1 out of 5

St. John's, Antigua

4 out of 5

Charlotte Amalie, St. Thomas

4 out of 5

Nassau, Bahamas

2 out of 5

Disembarkation

4 out of 5

2 Comments

Gwbigdog 2 years ago

Thanks for sharing your cruise.

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tekmantn 6 years ago

I agree. That goes for their land based customer service as well. I found most of the answers by doing my own Google search.

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