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Disappointing

MSC Divina Cruise Review to Caribbean - Eastern

Cruises: 7+ cruises
Reviews: 8
Helpful Votes: 101

Overall rating:

2.4 out of 5
MSC Divina

7 Night Eastern Caribbean (Miami Roundtrip)

Sail date: September 16, 2017

Ship: MSC Divina

Cabin type: Suite

Cabin number: 11001

Traveled as: Couple

Reviewed: 7 years ago

Review summary

We cruise at least 4 times a year but will not sail with MSC unless improvements are made. Was going to go on the Seaside next year but we were not allowed to view a Yacht Club cabin for that cruise unless we were going to upgrade immediately . Terrible customer relations.

Embarkation

4 out of 5
Quick and easy

Ship experiences

Food and Dining

2 out of 5
Restaurant food was terrible. Bars never opened on time and opened too late.

Onboard Activities

2 out of 5

Entertainment

3 out of 5
Entertainment has been better. Very mediocre same dances and acts, just different costumes. Only really goods shows were opera and Michael Jackson.

Service and Staff

2 out of 5
Lacking

Ship Quality

2 out of 5
Design is good. Needs referbishing

Cabin / Stateroom

3 out of 5
Closet was nice size but entry into closet was extremely narrow

Ship tip

Needs a lot of improvements. OK for first time cruisers but not for seasoned cruisers who sail more.

Thumbs up

Ports of call

Miami, Florida Did not visit port

Philipsburg, St. Maarten Did not visit port

itinerary change
Thumbs Up

San Juan, Puerto Rico Did not visit port

itinerary change
Thumbs Up

Nassau, Bahamas

3 out of 5
All these ports are the same. Been here many times. Did not get off.
Thumbs Up

Disembarkation

2 out of 5
Carried bags off. Unorganized. No one around to tell you what was going on. They didn't have special lounge area for suites or Black card members.
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4 Comments

Travelwizard1    7 years ago

That makes no sense. Since the ship is still under construction there are only renderings and sample cabin photos on line so how could you see the actual cabin even if you booked it now.
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harlyri11323146    7 years ago

Loved the ship the food and most of MSC people , but there customer service is a bit lacking , our server,room steward and quite a few others were great, but I almost punched one jerk,
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lynnewayne    7 years ago

not sure how you would be able to see the cabins as it doesn't launch until December. There are room plans and cgi available on the MSC website though
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faithman43    7 years ago

You may be able to see pics on cruisedeckplans.com. They have pics of most ships/rooms. They even have details on the ship (age,refurb dates,etc.). That is pretty sad about the high pressure sales tactics. It may have been that person and not the line. If you really like them I’d look further into it.
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