Never again!!! Cruise from HELL!!!
MSC Divina Cruise Review to Caribbean - Eastern
Contributor Level:
Deck Hand
Cruises: 7+ cruises
Review: 1
Helpful Votes: 37
7 Night Eastern Caribbean (Miami Roundtrip)
Sail date: June 24, 2017
Ship: MSC Divina
Cabin number: 8041
Traveled as: Couple
Reviewed: 6 years ago
Review summary
I will never use this cruise line again. The dinners were bad we waited two hours before we got served. The crew workers were miserable people and rude. The ship entertainment was not fun as other ships I've been on. When we came to port for disembarking they made us go through smoke infested casino weaving the passengers in and out of the slot machines . The most unorganized and frustrating departure from the ship ever! I,m pissed , yes. I asked for a towel for god sakes the maid told me to dial for it wtf is that. other cruise lines would go out of their way to get you one. Seemed to me no interest in customer care. The MSC Divina crew should hang their heads for the poor customer quality care. The ship wreaked of cigarette smoke. We should not have to breath the fowl smell of smokers. My son had a noise loud one in the wall of his sweet and contacted customer service of it. They sent engineer to room and he said there was nothing they could do for it ...they also had sewage back up in the shower stall they did take care of it , Every once in a while you could smell sewage in my room .Embarkation
It was Hott and muggy at port of Miami very slow line...
Ship experiences
Food and Dining
I will never use this cruise line again. The dinners were bad we waited two
hours before we got served. The crew workers were miserable people and rude.
The ship entertainment was not fun as other ships I've been on. When we came to port for disembarking they made us go through smoke infested casino weaving the passengers in and out of the slot machines . The most unorganized and frustrating departure from the ship ever! I,m pissed , yes. I asked for a towel for god sakes the maid told me to dial for it wtf is that. other cruise lines would go out of their way to get you one. Seemed to me no interest in customer care. The MSC Divina crew should hang their heads for the poor customer quality care. The ship wreaked of cigarette smoke. We should not have to breath the fowl smell of smokers. My son had a noise loud one in the wall of his sweet and contacted customer service of it. They sent engineer to room and he said there was nothing they could do for it ...they also had sewage back up in the shower stall they did take care of it , Every once in a while you could smell sewage in my room .
Onboard Activities
I will never use this cruise line again. The dinners were bad we waited two
hours before we got served. The crew workers were miserable people and rude.
The ship entertainment was not fun as other ships I've been on. When we came to port for disembarking they made us go through smoke infested casino weaving the passengers in and out of the slot machines . The most unorganized and frustrating departure from the ship ever! I,m pissed , yes. I asked for a towel for god sakes the maid told me to dial for it wtf is that. other cruise lines would go out of their way to get you one. Seemed to me no interest in customer care. The MSC Divina crew should hang their heads for the poor customer quality care. The ship wreaked of cigarette smoke. We should not have to breath the fowl smell of smokers. My son had a noise loud one in the wall of his sweet and contacted customer service of it. They sent engineer to room and he said there was nothing they could do for it ...they also had sewage back up in the shower stall they did take care of it , Every once in a while you could smell sewage in my room .
Entertainment
I will never use this cruise line again. The dinners were bad we waited two
hours before we got served. The crew workers were miserable people and rude.
The ship entertainment was not fun as other ships I've been on. When we came to port for disembarking they made us go through smoke infested casino weaving the passengers in and out of the slot machines . The most unorganized and frustrating departure from the ship ever! I,m pissed , yes. I asked for a towel for god sakes the maid told me to dial for it wtf is that. other cruise lines would go out of their way to get you one. Seemed to me no interest in customer care. The MSC Divina crew should hang their heads for the poor customer quality care. The ship wreaked of cigarette smoke. We should not have to breath the fowl smell of smokers. My son had a noise loud one in the wall of his sweet and contacted customer service of it. They sent engineer to room and he said there was nothing they could do for it ...they also had sewage back up in the shower stall they did take care of it , Every once in a while you could smell sewage in my room .
Children's Programs
I will never use this cruise line again. The dinners were bad we waited two
hours before we got served. The crew workers were miserable people and rude.
The ship entertainment was not fun as other ships I've been on. When we came to port for disembarking they made us go through smoke infested casino weaving the passengers in and out of the slot machines . The most unorganized and frustrating departure from the ship ever! I,m pissed , yes. I asked for a towel for god sakes the maid told me to dial for it wtf is that. other cruise lines would go out of their way to get you one. Seemed to me no interest in customer care. The MSC Divina crew should hang their heads for the poor customer quality care. The ship wreaked of cigarette smoke. We should not have to breath the fowl smell of smokers. My son had a noise loud one in the wall of his sweet and contacted customer service of it. They sent engineer to room and he said there was nothing they could do for it ...they also had sewage back up in the shower stall they did take care of it , Every once in a while you could smell sewage in my room .
Service and Staff
I will never use this cruise line again. The dinners were bad we waited two
hours before we got served. The crew workers were miserable people and rude.
The ship entertainment was not fun as other ships I've been on. When we came to port for disembarking they made us go through smoke infested casino weaving the passengers in and out of the slot machines . The most unorganized and frustrating departure from the ship ever! I,m pissed , yes. I asked for a towel for god sakes the maid told me to dial for it wtf is that. other cruise lines would go out of their way to get you one. Seemed to me no interest in customer care. The MSC Divina crew should hang their heads for the poor customer quality care. The ship wreaked of cigarette smoke. We should not have to breath the fowl smell of smokers. My son had a noise loud one in the wall of his sweet and contacted customer service of it. They sent engineer to room and he said there was nothing they could do for it ...they also had sewage back up in the shower stall they did take care of it , Every once in a while you could smell sewage in my room .
Ship Quality
I will never use this cruise line again. The dinners were bad we waited two
hours before we got served. The crew workers were miserable people and rude.
The ship entertainment was not fun as other ships I've been on. When we came to port for disembarking they made us go through smoke infested casino weaving the passengers in and out of the slot machines . The most unorganized and frustrating departure from the ship ever! I,m pissed , yes. I asked for a towel for god sakes the maid told me to dial for it wtf is that. other cruise lines would go out of their way to get you one. Seemed to me no interest in customer care. The MSC Divina crew should hang their heads for the poor customer quality care. The ship wreaked of cigarette smoke. We should not have to breath the fowl smell of smokers. My son had a noise loud one in the wall of his sweet and contacted customer service of it. They sent engineer to room and he said there was nothing they could do for it ...they also had sewage back up in the shower stall they did take care of it , Every once in a while you could smell sewage in my room .
Cabin / Stateroom
I will never use this cruise line again. The dinners were bad we waited two
hours before we got served. The crew workers were miserable people and rude.
The ship entertainment was not fun as other ships I've been on. When we came to port for disembarking they made us go through smoke infested casino weaving the passengers in and out of the slot machines . The most unorganized and frustrating departure from the ship ever! I,m pissed , yes. I asked for a towel for god sakes the maid told me to dial for it wtf is that. other cruise lines would go out of their way to get you one. Seemed to me no interest in customer care. The MSC Divina crew should hang their heads for the poor customer quality care. The ship wreaked of cigarette smoke. We should not have to breath the fowl smell of smokers. My son had a noise loud one in the wall of his sweet and contacted customer service of it. They sent engineer to room and he said there was nothing they could do for it ...they also had sewage back up in the shower stall they did take care of it , Every once in a while you could smell sewage in my room . When we got back to Miami, the cruise line broke are new luggage and we even got the optional insurance which did nothing for us!!!
Ship tip
I will never use this cruise line again. The dinners were bad we waited two hours before we got served. The crew workers were miserable people and rude. The ship entertainment was not fun as other ships I've been on. When we came to port for disembarking they made us go through smoke infested casino weaving the passengers in and out of the slot machines . The most unorganized and frustrating departure from the ship ever! I,m pissed , yes. I asked for a towel for god sakes the maid told me to dial for it wtf is that. other cruise lines would go out of their way to get you one. Seemed to me no interest in customer care. The MSC Divina crew should hang their heads for the poor customer quality care. The ship wreaked of cigarette smoke. We should not have to breath the fowl smell of smokers. My son had a noise loud one in the wall of his sweet and contacted customer service of it. They sent engineer to room and he said there was nothing they could do for it ...they also had sewage back up in the shower stall they did take care of it , Every once in a while you could smell sewage in my room .
Thumbs up
0
Ports of call
I will never use this cruise line again. The dinners were bad we waited two
hours before we got served. The crew workers were miserable people and rude.
The ship entertainment was not fun as other ships I've been on. When we came to port for disembarking they made us go through smoke infested casino weaving the passengers in and out of the slot machines . The most unorganized and frustrating departure from the ship ever! I,m pissed , yes. I asked for a towel for god sakes the maid told me to dial for it wtf is that. other cruise lines would go out of their way to get you one. Seemed to me no interest in customer care. The MSC Divina crew should hang their heads for the poor customer quality care. The ship wreaked of cigarette smoke. We should not have to breath the fowl smell of smokers. My son had a noise loud one in the wall of his sweet and contacted customer service of it. They sent engineer to room and he said there was nothing they could do for it ...they also had sewage back up in the shower stall they did take care of it , Every once in a while you could smell sewage in my room .
I will never use this cruise line again. The dinners were bad we waited two
hours before we got served. The crew workers were miserable people and rude.
The ship entertainment was not fun as other ships I've been on. When we came to port for disembarking they made us go through smoke infested casino weaving the passengers in and out of the slot machines . The most unorganized and frustrating departure from the ship ever! I,m pissed , yes. I asked for a towel for god sakes the maid told me to dial for it wtf is that. other cruise lines would go out of their way to get you one. Seemed to me no interest in customer care. The MSC Divina crew should hang their heads for the poor customer quality care. The ship wreaked of cigarette smoke. We should not have to breath the fowl smell of smokers. My son had a noise loud one in the wall of his sweet and contacted customer service of it. They sent engineer to room and he said there was nothing they could do for it ...they also had sewage back up in the shower stall they did take care of it , Every once in a while you could smell sewage in my room .
I will never use this cruise line again. The dinners were bad we waited two
hours before we got served. The crew workers were miserable people and rude.
The ship entertainment was not fun as other ships I've been on. When we came to port for disembarking they made us go through smoke infested casino weaving the passengers in and out of the slot machines . The most unorganized and frustrating departure from the ship ever! I,m pissed , yes. I asked for a towel for god sakes the maid told me to dial for it wtf is that. other cruise lines would go out of their way to get you one. Seemed to me no interest in customer care. The MSC Divina crew should hang their heads for the poor customer quality care. The ship wreaked of cigarette smoke. We should not have to breath the fowl smell of smokers. My son had a noise loud one in the wall of his sweet and contacted customer service of it. They sent engineer to room and he said there was nothing they could do for it ...they also had sewage back up in the shower stall they did take care of it , Every once in a while you could smell sewage in my room .
I will never use this cruise line again. The dinners were bad we waited two
hours before we got served. The crew workers were miserable people and rude.
The ship entertainment was not fun as other ships I've been on. When we came to port for disembarking they made us go through smoke infested casino weaving the passengers in and out of the slot machines . The most unorganized and frustrating departure from the ship ever! I,m pissed , yes. I asked for a towel for god sakes the maid told me to dial for it wtf is that. other cruise lines would go out of their way to get you one. Seemed to me no interest in customer care. The MSC Divina crew should hang their heads for the poor customer quality care. The ship wreaked of cigarette smoke. We should not have to breath the fowl smell of smokers. My son had a noise loud one in the wall of his sweet and contacted customer service of it. They sent engineer to room and he said there was nothing they could do for it ...they also had sewage back up in the shower stall they did take care of it , Every once in a while you could smell sewage in my room .
Disembarkation
I will never use this cruise line again. The dinners were bad we waited two
hours before we got served. The crew workers were miserable people and rude.
The ship entertainment was not fun as other ships I've been on. When we came to port for disembarking they made us go through smoke infested casino weaving the passengers in and out of the slot machines . The most unorganized and frustrating departure from the ship ever! I,m pissed , yes. I asked for a towel for god sakes the maid told me to dial for it wtf is that. other cruise lines would go out of their way to get you one. Seemed to me no interest in customer care. The MSC Divina crew should hang their heads for the poor customer quality care. The ship wreaked of cigarette smoke. We should not have to breath the fowl smell of smokers. My son had a noise loud one in the wall of his sweet and contacted customer service of it. They sent engineer to room and he said there was nothing they could do for it ...they also had sewage back up in the shower stall they did take care of it , Every once in a while you could smell sewage in my room .
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