Horrible Experience - Save your $$

MSC Divina Cruise Review to Caribbean - Western


Contributor Level: Third Mate
Experience: 7+ cruises
Review: 1
Helpful Votes: 13

Overall Rating:

1.0 out of 5
Verified Review
7 Night Western Caribbean (Miami Roundtrip)
Sail Date: July 09, 2016
Ship: MSC Divina
Cabin Type: Balcony
Cabin Number: 11086
Traveled As: Family (young children)
Reviewed: 1 year ago

The cruise staff was the rudest I have ever encountered. From top to bottom, nobody on the staff cared if you had a great vacation. It was like they were inconvenienced to help you and take care of you. I had issues with wait staff, casino staff and even had an argument with the Excursion Director Sphindile Nduli since she could care less that they sent us out on an excursion that was totally not safe for people to be on. I can go on and on but don't want to go overboard. No band near the pool during the day, they just showed an MSC commercial all day long on repeat on the big screen. The casino did not open half the tables so if you did not get a seat early in the night, you wouldn't get one. I had to play slots just to gamble since the tables never opened. No matter how busy the casino was, they would just close at 2:30am. They didn't care that passengers were having a good time.

Food and Dining

3 out of 5
Food was horrible the 1st two nights. However, the main dining room got progressively better. The buffet was ok but the same exact food for every meal, for every day.

Onboard Activities

1 out of 5
Nothing to do during the day, AT ALL.

Entertainment

5 out of 5
The only thing that made this cruise enjoyable. If you like broadway shows and cirque de solei style, you will love the entertainment.

Children's Programs

1 out of 5

Service and Staff

1 out of 5
Rude, arrogant, nasty. Just don't want to be in a service role and could care less that you paid to be on the ship.

Ship Quality

5 out of 5

Cabin / Stateroom

3 out of 5

Ship Tip

Save your money and book elsewhere.

5 out of 5
1 out of 5
5 out of 5
5 out of 5
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