Need to train staff in customer service importance.

MSC Divina Cruise Review to Bermuda


Contributor Level: Purser
Experience: 4-6 cruises
Review: 1
Helpful Votes: 6

Overall Rating:

3.0 out of 5
Verified Review
7 Night Bermuda (Miami Roundtrip)
Sail Date: April 09, 2016
Ship: MSC Divina
Cabin Type: Balcony
Cabin Number: 8225
Traveled As: Couple
Reviewed: 1 year ago

Great destination, great food, great room cleaning service, great entertainment but lousy service by all other employees.  Your service desk, excursion desk and casino employees were rude and not helpful when asked for information.  I think it is ridiculous that you didn't have maps of Bermuda or bus and ferry schedules available when the government in Hamilton gladly handed out very professional versions of both and asked us to take even more in case anyone else in our group needed them.  Since they are free and readily available why are your people not able to get them and are so rude when we asked for them.  They only had a lousy version of a map and said that had no copy machine for us to have even a copy of that.  Maybe you are not aware but there are many choices of cruise lines available and the big difference between them is customer service which many of your employees don't understand or care.  It must cost you a lot of return customers such as myself and the other 3 adults in my party.  And you are doing that to people who take lots of cruises and have the time and money for years to come.

Food and Dining

5 out of 5

Onboard Activities

5 out of 5

Entertainment

5 out of 5

Children's Programs

3 out of 5

Service and Staff

1 out of 5
See above comments.

Ship Quality

5 out of 5

Cabin / Stateroom

5 out of 5

Ship Tip

Don't sail on Divina with its current staff.

5 out of 5
3 out of 5
Too far away from best beaches and history of Bermuda {St. George}.
5 out of 5
Was this review helpful? 6

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