MSC Divina Cruise Review to Europe - Western Mediterranean

Contributor Level: Purser

2-3 cruises


Helpful Votes

3 out of 5

MSC Divina

Sail Date: July 04, 2015

Reviewed: 1 year ago

Traveled As: Family (older children)

Room Type: Balcony

The boat was clean and nicely appointed. The buffet was disappointing in its variety and quality for all meals. The orange juice was terrible and tasted very artificial. The Black Crab was good for dinner. Our waiter, Jerry, was very accommodating. The waitstaff had trouble taking drink orders -- if it wasn't a daiquiri or Rum and coke the staff had difficult understanding the order. Language barrier. Breakfast at the Black Crab was disappointing. It took a long time to get a simple glass of water. Many times the waitstaff didn't understand what we wanted -language barrier. We could not get maple syrup at one breakfast. 

We did not like being charged for gelato when the "self-serve" ice cream was frequently unavailable/ran out and only available for a very short time during the day.

Daily newsletters said we had to carry out passports at each port. Why were we required to carry our passports when disembarking when we were never asked to produce them upon embarkation at each port?! 

Daily newsletters should be delivered BEFORE evening so we can plan earlier for the next day.

Food and Dining
Service and Staff
Children's Programs
Onboard Activities
Destinations and Excursions
Ship Quality
Cabin / Stateroom
Our cabin #10279 was a nice size and we appreciated the "eco-friendly" shampoo and bath soap in the shower. Ample storage space in the cabin. Our balcony was ample in size, but the infinity pool on the 14th or 15th deck kept pouring water onto our balcony at all times of the day/night. This made it very difficult to enjoy the balcony as we had to constantly watch out for the deluge of water coming down. NOT good!
Sheets often had stains and the pillows were lumpy, but otherwise the bedding was comfortable. We appreciate that the rooms were refreshed often during the day/night. Great steward service!

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