SERVICE LACKING... THINK TWICE!!!!

MSC Divina Cruise Review to Caribbean - Western

Cruises: 4-6 cruises
Review: 1
Helpful Votes: 31

Overall rating:

2 out of 5
MSC Divina

USA, Honduras, Belize, Mexico, Bahamas

Sail date: December 20, 2014

Ship: MSC Divina

Cabin type: Inside

Traveled as: Family (older children)

Reviewed: 9 years ago

Review summary

This cruise was not at all what we expected. We selected this Christmas cruise for its wonderful itinerary.

The Activities do not compare to other lines for adults or the teens. The ship caters towards the Europeans, other North Americans we spoke with felt  the same.   The breakfast in the dining room ends at 9:30 a.m. so if you want to sleep in you  have missed it. There is no tour offered on the ship and it is quite large, the signage is poor  and bathrooms are poorly marked or in poor locations. The mandatory  evacuation procedures was a joke, they did not go over anything at all except how to put on your life vest ?   No video to watch, thankfully there was no emergency we would not know where to go or what to do.   

The dinner selections are boring, pasta every night. The buffet offerings are the same every day  the pizza and pasta are good. Buffet is always very crowded. Staff on the ship is not friendly. They do not go out of their way to help or assist you at all and act like you are a burden. Staff does not smile or say hello. The one plus about the ship, it is very clean and it is a nice ship.

even though MSC is very budget friendly-- you get what you pay for and we constantly heard this on the ship from many people. Think twice!! 

Ship experiences

Food and Dining

boring poor selections in both buffet and dining rooms

Onboard Activities

horrible

Entertainment

3 out of 5
ok

Children's Programs

nothing for teens

Service and Staff

staff was not friendly.

Ship Quality

The beauty was nice the engineering was awful .

Cabin / Stateroom

horrible asked for a quiet cabin and was placed near the back of the ship near the engine

Ports of call

Falmouth, Jamaica

5 out of 5
Fantastic booked tour on own patrice Baily Sam and Germain awesome!!

George Town, Grand Cayman

5 out of 5
Awesone Acquarius Tours booked on my own Mario is aweome!!!

Cozumel, Mexico

1 out of 5
Had a bad experience with Cozumel cruise excursions DO NOT use this company!!

Great Stirrup Cay (Cruise Line Private Island), Bahamas

1 out of 5
Dirty filthy man made island do not get off the ship to see this food awful hot dogs and hamburgers. not enough staff.
Was this review helpful? 31

2 Comments

glomarrone    9 years ago

The one thing that I can say about this company is that they respond back if you had concerns on your cruise.  I am glad to read that you did enjoy the Pizza & Pasta.  I liked your tip about George Town in the Cayman Islands. Thanks for sharing.

MSCCruisesUSA    9 years ago

We're sorry to learn that your experience did not exceed your expectations. Your feedback is of the utmost importance and we'd like the opportunity to learn more. Please feel free to send more details to our Customer Service Department at customer-srvc@msccruisesusa.com

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