SERVICE LACKING... THINK TWICE!!!!

MSC Divina Cruise Review to Caribbean - Western


Contributor Level: Purser
Experience: 4-6 cruises
Review: 1
Helpful Votes: 2

Overall Rating:

2.0 out of 5
7 Night Western Caribbean (Miami Roundtrip)
Sail Date: December 20, 2014
Ship: MSC Divina
Cabin Type: Inside
Traveled As: Family (older children)
Reviewed: 2 years ago

This cruise was not at all what we expected. We selected this Christmas cruise for its wonderful itinerary.

The Activities do not compare to other lines for adults or the teens. The ship caters towards the Europeans, other North Americans we spoke with felt  the same.   The breakfast in the dining room ends at 9:30 a.m. so if you want to sleep in you  have missed it. There is no tour offered on the ship and it is quite large, the signage is poor  and bathrooms are poorly marked or in poor locations. The mandatory  evacuation procedures was a joke, they did not go over anything at all except how to put on your life vest ?   No video to watch, thankfully there was no emergency we would not know where to go or what to do.   

The dinner selections are boring, pasta every night. The buffet offerings are the same every day  the pizza and pasta are good. Buffet is always very crowded. Staff on the ship is not friendly. They do not go out of their way to help or assist you at all and act like you are a burden. Staff does not smile or say hello. The one plus about the ship, it is very clean and it is a nice ship.

even though MSC is very budget friendly-- you get what you pay for and we constantly heard this on the ship from many people. Think twice!! 

Food and Dining

boring poor selections in both buffet and dining rooms

Onboard Activities

horrible

Entertainment

3 out of 5
ok

Children's Programs

nothing for teens

Service and Staff

staff was not friendly.

Ship Quality

The beauty was nice the engineering was awful .

Cabin / Stateroom

horrible asked for a quiet cabin and was placed near the back of the ship near the engine
5 out of 5
Fantastic booked tour on own patrice Baily Sam and Germain awesome!!
5 out of 5
Awesone Acquarius Tours booked on my own Mario is aweome!!!
1 out of 5
Had a bad experience with Cozumel cruise excursions DO NOT use this company!!
1 out of 5
Dirty filthy man made island do not get off the ship to see this food awful hot dogs and hamburgers. not enough staff.
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