A total nightmare!!!!!!!!!!!!!!!!!!!!

Item: MSC Armonia
Rating: 1
Author: pjbuttons

MSC Armonia Cruise Review to Caribbean - Western

pjbuttons

Contributor Level: Purser

Cruises: 4-6 cruises

Reviews: 2

Helpful Votes: 27

Overall rating:

1 out of 5

Verified Review

7 Night Western Caribbean (Miami Roundtrip)

Sail date: January 13, 2020

Ship: MSC Armonia

Cabin type: Oceanview

Cabin number: 9264

Traveled as: Couple

Reviewed: 4 years ago

Review summary

I and a few other people were not allowed to get on the cruise ship. Although it was 4:45pm, the ship was scheduled to leave at 6pm, we were told it was too late to embark. We were then told that we had the option of meeting the cruise ship in Falmouth, Jamaica which we agreed to. However when we arrived at the terminal in Falmouth, we were told that the cruise was cancelled. I spoke to an MSC agent in Jamaica who was not helpful; we were stranded in Jamaica. There was no sort of communication, I did not receive a courtesy email or phone call from the cruise line. We had to return home. So much for a vacation!!!

Embarkation

1 out of 5

My embarkation experience was horrible/terrible. We were not allowed to embark.

Ship experiences

Food and Dining

1 out of 5

We did not have a ship experience.

Onboard Activities

1 out of 5

N/A

Entertainment

We weren't on the cruise ship.

Children's Programs

We weren't on the cruise ship

Service and Staff

1 out of 5

N/A - can't say, we weren't on the ship

Ship Quality

1 out of 5

N/A - can't say, we weren't on the ship

Cabin / Stateroom

1 out of 5

N/A - can't say, we weren't on the ship

Ports of call

Miami, Florida Did not visit port

Port of embarkation.

Thumbs Up 0

Falmouth, Jamaica

1 out of 5

No, cruise was cancelled!!!

Thumbs Up 0

Disembarkation

1 out of 5

N/A - DIDN'T EVEN EMBARK ON THE SHIP!!!!

6 Comments

trentandjackie 4 years ago

If airplane leaves at 6 you can't board at 6. There is a cutoff time for ships just like for planes. It just happens to be a longer time prior. Besides, why would you want to miss 1/2 day of your cruise by being late?

Thumbs Up 0

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CruzeFan 4 years ago

Why do people not read their documents and then complain that they were never notified and no one told them? It states on the MSC website and in document you receive when booking the cruise that the boarding times for US cruises is 2 hours before departure.

Thumbs Up 4

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4Goodtimes 4 years ago

WOW!!!

Thumbs Up 0

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BreakingBass 4 years ago

What was your official boarding time? Don’t usually set sail until after muster drill, so a cut off is set.

Thumbs Up 0

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portofrome 4 years ago

Sorry to hear that.

Thumbs Up 0

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15mustang 4 years ago

There is a cutoff time that you must arrive before. Muster drill is done before you leave. Not sure why you didn't know what time you had to board.

Thumbs Up 1

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Other reviews of this sailing

Fantastic ship and crew!

Sub-par Cruise

Bas customer service