Worse cruise I've ever been on!

MSC Armonia Cruise Review to Caribbean - Western

Cruises: 7+ cruises
Review: 1
Helpful Votes: 22

Overall rating:

2.8 out of 5
Verified Review
MSC Armonia

7 Night Western Caribbean (Miami Roundtrip)

Sail date: December 09, 2019

Ship: MSC Armonia

Cabin type: Oceanview

Cabin number: 8225

Traveled as: Couple

Reviewed: 1 year ago

Review summary

Worse experience we have had cruising, out of around 10 cruises. This seemed to be a 'shake-down' cruise, with inexperienced staff, and poor maintenance. Only $100 dollars rebate PER CABIN as given for missing Mexico, which meant we were at sea from Monday evening to Wednesday morning. We had to wear coats in the cabin for the first 3 days and have 2 douvets on the bed as it was so cold due to the uncontrollable a/c. Customer Service desk was overwhelmed with complaints, and I waited there 45 minutes to check my final account.

Embarkation

4 out of 5

Ship experiences

Food and Dining

4 out of 5

Ice Cream Bar

1 out of 5

No free ice cream at the buffet, only with meals in the restaurant. What penny-pinching!

La Pergola Restaurant

3 out of 5

Dinner had two fixed settings only, no own-time dining which we prefer. Dinner organisation was ok, but breakfast was a shambles, with wrong orders, food delivered out of sequence, toast like leather, eggs going hard due to waiting,

Onboard Activities

2 out of 5

Casino

2 out of 5

Only poker against the house, not against other players. This means the odds are bad so I did not play. Same with the blackjack, but that is normal.

Entertainment

3 out of 5

Service and Staff

2 out of 5

Ship Quality

5 out of 5

Cabin / Stateroom

1 out of 5
A/C was uncontrollable for the first 3 days, water leaking across the bathroom floor, wet carpet outside the bathroom, slats broken under the bed.

Ship tip

Don't!

Ports of call

Miami, Florida

3 out of 5

Ocho Rios, Jamaica Did not visit port

Changed to Montego Bay due to engine problems

George Town, Grand Cayman

3 out of 5
no excursion

Costa Maya (Mahahual), Mexico Did not visit port

Cancelled due to engine problems

OCEAN CAY MSC MARINE RESERVE, BAHAMAS

3 out of 5
will improve with time, now rather barren. Still being worked on.

Disembarkation

4 out of 5
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