Great cruise - bad treatment!

Item: Mariner of the Seas
Rating: 3.3
Author: lizleahy

Mariner of the Seas Cruise Review to Caribbean - Western

lizleahy

Contributor Level: Deck Hand

Cruises: 1 cruise (first)

Review: 1

Helpful Votes: 8

Overall rating:

3.3 out of 5

Verified Review

5 Night Western Caribbean & Perfect Day (Port Canaveral Roundtrip)

Sail date: December 23, 2021

Ship: Mariner of the Seas

Traveled as: Family (older children)

Reviewed: 2 years ago

Review summary

Excursion cancelled without notifying us. Called rep who was just a robot and did not care. He pretended to drop off the call and eventually hung up on me. I reported it. RC did not care eaither.

Embarkation

5 out of 5

Fast

Ship experiences

Food and Dining

3 out of 5

Main dining was awesome! Buffet treatment not good!

Onboard Activities

2 out of 5

Not much to do with limited seating and cancelled activities. Teen events were good - but if you are late - you are not welcome!

Entertainment

5 out of 5

Children's Programs

2 out of 5

Service and Staff

5 out of 5

Buffet servers pushed you along and drink servers were too busy to be great.

Ship Quality

3 out of 5

Fingerprints = not being wiped down. Elevators not kept up. Litter here and there on floors and stairs.

Cabin / Stateroom

1 out of 5

Bed was so hard (no not just firm) I could not sleep. The intercom was broken so we missed ALL of the captain announcements including when to disembark.

Ship tip

Everything is extra and you are expected to tip on top of the 18% automatic gratuity. Soooo much $ spent that I did not have.

Thumbs up

Ports of call

Port Canaveral, Florida

5 out of 5

Perfect Day At Coco Cay, Bahamas

5 out of 5

Cozumel, Mexico

1 out of 5

Disembarkation

2 out of 5

Do not expect US customs to be nice! And no one explains where you go to find your luggage. Once you are off the ship, you are on your own.

7 Comments

izrgreen 2 years ago

Sorry to hear about your experience.

Thumbs Up 0

Flag

marjan131313 2 years ago

Sounds like you went on a cruise with Walmart

Thumbs Up 0

Flag

kef2016 2 years ago

Sorry to hear about your cruise. We just finished our cruise on Mariner and didn’t experience anything that you did. We didn’t have teens with us so cannot speak to that. Nothing was canceled onboard. Our itinerary days were just switched around but no issues. Did notice that the crew started either double masking or wearing the n95 masks. Service was phenomenal.

Thumbs Up 0

Flag

justlovincruisin 2 years ago

Sorry about your excursion experience...or lack of. Was it a RCL sponsored or privately booked? If private, I for one would like to know so I don't use them. If RCL sponsored, very unusual from my experience. May take a while but they usually credit back the costs. They are usually very customer oriented. Hopefully it hasn't ruined your desire to cruise.

Thumbs Up 0

Flag

javawoody 2 years ago

Cruising may not be for you

Thumbs Up 1

Flag

cruising2004 2 years ago

Sorry to hear about your cruise.

Thumbs Up 0

Flag

AuntPinkie 2 years ago

Sorry this cruise didn’t meet your expectations!

Thumbs Up 0

Flag

Other reviews of this sailing

Good Time

Amazing for cruise with Royal Caribbean!

Terrible