Challenging

Mariner of the Seas Cruise Review to Caribbean - Eastern

Cruises: 7+ cruises
Reviews: 7
Helpful Votes: 63

Overall rating:

3.5 out of 5
Mariner of the Seas

5 Night Eastern Caribbean (Port Canaveral Roundtrip)

Sail date: December 04, 2021

Ship: Mariner of the Seas

Cabin number: 8048

Traveled as: Couple

Reviewed: 3 years ago

Review summary

I had a really bad experience with Carnival and started cruising with Royal Caribbean. I had 36 wonderful nights before the pandemic. I’m so happy to be sailing again. I booked 10 new cruises and I’m so excited. What I love best about cruising is the ports of call. I always book the longest and most exciting excursions. I booked over $7,000.00 of excursions for the 10 cruises. I’m on my first cruise and the first two excursions have been a nightmare. I booked a historic tour of Cozumel with time for shopping. We were put in a cab that cost $8.00 and were dropped off in the center of town to shop, that’s it. $120.00 for two of us to take a $16.00 cab ride. Today in Nassau we booked Nassau by land and sea. The driver said we had a change in plans. We couldn’t finish the land tour going downtown and took us over the bridge to get the boat. This is the best “he ask us for money to pay the toll”. He took us to our catamaran “SURPRISE” it wasn’t a catamaran, it was a boat with 10 seats for 21 passengers and 3 crew. We had to crawl over the side to get in and after standing for over an hour they literally pulled us out of the boat by our arms. Being a senior it was terrifying. Some being drug agents the cement wall. Imagine my surprise when the excursion manager said “well you went shopping and you got a boat ride. A boat is a boat” WOW is this the new Royal Caribbean? Now I’m uncomfortable with Royal Caribbiean’s excursions. I have 9 more cruises booked and I paid for all the excursions. I always booked ship excursions and I’m thinking of booking the excursions they sell in the ports. Please HELP, has anyone else booked excursions from Shipmate or from the venders in the ports? Please share your experience as I’m going to cancel my 24 excursions for both of us, 48 paid for excursions in total booked with Royal Caribbean.

Embarkation

5 out of 5
Good

Ship experiences

Food and Dining

5 out of 5
Wonderful

Onboard Activities

5 out of 5

Entertainment

5 out of 5

Service and Staff

1 out of 5
Everyone,but, the excursions manager was wonderful

Ship Quality

5 out of 5

Cabin / Stateroom

5 out of 5
I was moved due to water leak in my original cabin 6292 but, my move was handled very professionally. Hotel manager was fantastic

Ship tip

Don’t use Royal Caribbean’s excursions

Ports of call

Port Canaveral, Florida

5 out of 5

Cozumel, Mexico

1 out of 5

Nassau, Bahamas

1 out of 5

Disembarkation

5 out of 5

Traveler Photos

Grabbed and pulled 5 feet up to dock from excursion boat Black and blue from being pulled 5 feet from excursion boat to dock
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8 Comments

Cruisers4Lyfe     4 months ago

Thanks for sharing

1CruiseGram    3 years ago

That’ll pitiful. I would never expect that from Royal Caribbean. Sorry you had a bad experience. You should try to escalate your concerns up the chain at Royal.

PaulzyJC    3 years ago

The only thing I can offer is next time: not to book so much at one time. I hope you're able to get all your money back.

javawoody    3 years ago

Thanks for the update

WFTFan211    3 years ago

Thanks for your review.

cruising2004    3 years ago

Thank you for sharing

AuntPinkie    3 years ago

Appreciate your detailed review. Sorry the shore tours were awful.

CruzeFan    3 years ago

Thanks for the review. If allowed, it is almost always better to book independent excursions. They are usually less crowded, less expensive and last longer than ship excursions.

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