Terrible Customer Service

Item: Mariner of the Seas
Rating: 3.6
Author: lbkenny56

Mariner of the Seas Cruise Review to Caribbean - Bahamas

lbkenny56

Contributor Level: Purser

75 Days Till Next Cruise

Cruises: 7+ cruises

Reviews: 2

Helpful Votes: 39

Overall rating:

3.6 out of 5

4 Night Thrill & Chill Bahamas With Perfect Day (Port Canaveral Roundtrip)

Sail date: September 30, 2019

Ship: Mariner of the Seas

Cabin type: Oceanview

Traveled as: Family (older children)

Reviewed: 5 years ago

Review summary

I had missed charges on my account several different times. Made 6 trips to the customer service desk. Not pleased with there promise to correct the charge and never do it.

Embarkation

4 out of 5

Smooth, walked right up to check in and right on to the ship.

Ship experiences

Food and Dining

3 out of 5

Service was slow. Not personal at all. One night we had a guy from Johnny Rockets as our server because they were so busy.

Onboard Activities

4 out of 5

Slide, trampoline, pool. My daughter loves the Flow Rider

Entertainment

2 out of 5

Fair. Nothing new.

Service and Staff

4 out of 5

Never saw our room Stewart but he did what ever we asked through notes left on the desk.

Ship Quality

4 out of 5

Easy to navigate.

Cabin / Stateroom

4 out of 5

We usually get a balcony room and were pleasantly surprised by the ocean view room.

Ship tip

Room in the back of the ship, lower level. Easy access to dining and theaters.

Thumbs up

Ports of call

Perfect Day At Coco Cay, Bahamas

3 out of 5

More places to spend money. Food has improved.

Thumbs Up 0

Nassau, Bahamas

4 out of 5

Pearl Island can’t be beat.

Thumbs Up 0

Disembarkation

4 out of 5

Easy

1 Comment

NJCruiseGuy 5 years ago

What were the missed charges? Were you wanting them to charge you for something they missed charging you for? Most complaints are for something people were charged for that they think they should not have been. Kudos for being honest. Most people wouldn’t say anything.

Thumbs Up 1

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Other reviews of this sailing

Nice Cruise!

Coco Cay is an amazing island

A+ Cruise