Overall cruise was wonderful. Disappointed in missing 2 ports, but understand that the comfort and safety of the passengers was the more important issue and were grateful for the Captain's decision.
Embarkation
4 out of 5
Boarding the ship went quickly
Ship experiences
Food and Dining
3 out of 5
The ship's dining experience was good overall, but we felt snubbed by the sommeliers. We had purchased the beverage package, and were constantly pushed to purchase bottles of wine and then were not attended to if we ordered wine by the glass. This was especially true in the main dining room and Polo. The wine and drink service in the buffet was excellent. Food was served lukewarm in both Polo and Toscana.
Onboard Activities
3 out of 5
Did not take part in any activities.
Entertainment
Did not go to any shows, but pianist in Martini bar was wonderful
Children's Programs
Did not bring children on board.
Service and Staff
5 out of 5
Aside from Sommeliers, (we were ignored in the main dining room and Polo because we did not order wine by the bottle-were kept waiting, sometimes until after meal was served) and reception staff, (sometimes quite brusque) service was excellent
Ship Quality
5 out of 5
Cabin / Stateroom
3 out of 5
Cabin 9096 Cleanliness was exceptional. Safe was placed too high, I could not easily reach it. Only 1 North American electrical outlet available, as opposed to 3 European outlets.
Incorrect information given. We were told to proceed to immigration at 8 a.m. Our baggage number and colour was called well before that time. Line-up to go through the immigration was extremely long, it snaked all the way around deck 5. No staff were directing passengers, and there was a lot of confusion as people could not ascertain where the line ended. Again, NO help from crew, no clear signage as to where transfer buses were waiting. It was DEPLORABLE!
*Cruiseline.com is not a booking agent or travel agency,
and does not charge any service fees to users of our site. Our partners
(travel agencies and cruise lines) provide prices, which we list for our
users' convenience. Cruiseline.com does not guarantee any specific rates or
prices. While prices are updated daily, please check with the booking site
for the exact amount. Cruiseline.com is not responsible for content on
external web sites.
Contact us
Submitting...
Need help from a personal vacation planner?
Loading...
Find the perfect cruise with weekly tips and cruise deals for as little as $30/night!
Sign up for weekly cruise deals
Join other subscribers and get the best
cruise deals of the week in your inbox every Thursday.
