Marina Cruise Review to Europe - Western Mediterranean

Contributor Level: Purser

4-6 cruises


Helpful Votes

1 out of 5

Terrible Service for Injured Passenger

Sail Date: September 14, 2015

Reviewed: 1 year ago

Traveled As: Couple

Room Type: Suite

Cabin: 10071

Wife fell first night in Barcelona; had hair line hip fracture - not serious enough to cancel cruise but very painful.  Oceania could/would not provide disabled transportation to or from the ship and provided very limited wheel chair assistance on board - a helpful crew member nearly got in trouble for violating Oceania's policy that wheel chairs would be provided for "emergencies" only.  Situation made even worse by terrible (close to non-existent) luggage handling embarking and disembarking and to/from airport - Oceania's response to the on-shore transportation problems was "It's not our problem!"

Injury issues aside, the ship was "tired" and need of updating, and our stateroom was the same and also in need of a lot of cleaning (mold in the shower, dirty furniture, debris on the floor, etc.).

On the upside, the food was better than average, and the crew members (below the reception desk/concierge personnel) were friendly and helpful.

Cabin / Stateroom
Tired and in need of thorough cleaning.
Embarkation and Disembarkation
Ship Quality
Destinations and Excursions
Onboard Activities
Service and Staff
The crew members (below the reception desk/concierge personnel) were friendly and helpful. The reception desk personnel in particular were brusque to the point of being overly rude (see "It's not our problem" comment quoted above).
Food and Dining

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