Terrible Service for Injured Passenger

Marina Cruise Review to Europe - Western Mediterranean


Contributor Level: Purser
Experience: 4-6 cruises
Review: 1
Helpful Votes: 7

Overall Rating:

1.0 out of 5
10 Night Italian Impressions (Barcelona To Rome)
Sail Date: September 14, 2015
Ship: Marina
Cabin Type: Suite
Cabin Number: 10071
Traveled As: Couple
Reviewed: 2 years ago

Wife fell first night in Barcelona; had hair line hip fracture - not serious enough to cancel cruise but very painful.  Oceania could/would not provide disabled transportation to or from the ship and provided very limited wheel chair assistance on board - a helpful crew member nearly got in trouble for violating Oceania's policy that wheel chairs would be provided for "emergencies" only.  Situation made even worse by terrible (close to non-existent) luggage handling embarking and disembarking and to/from airport - Oceania's response to the on-shore transportation problems was "It's not our problem!"

Injury issues aside, the ship was "tired" and need of updating, and our stateroom was the same and also in need of a lot of cleaning (mold in the shower, dirty furniture, debris on the floor, etc.).

On the upside, the food was better than average, and the crew members (below the reception desk/concierge personnel) were friendly and helpful.

Food and Dining

3 out of 5

Onboard Activities

3 out of 5

Entertainment

3 out of 5

Service and Staff

3 out of 5
The crew members (below the reception desk/concierge personnel) were friendly and helpful. The reception desk personnel in particular were brusque to the point of being overly rude (see "It's not our problem" comment quoted above).

Ship Quality

1 out of 5

Cabin / Stateroom

3 out of 5
Tired and in need of thorough cleaning.
5 out of 5
3 out of 5
3 out of 5
5 out of 5
5 out of 5
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