Someone with door access card breakin the room and stole my gold chain. No feedback on cruise security investigation.

Liberty of the Seas Cruise Review to Caribbean - Western

Cruises: 1 cruise (first)
Review: 1
Helpful Votes: 42

Overall rating:

3.8 out of 5
Verified Review
Liberty of the Seas

7 Night Western Caribbean (Galveston Roundtrip)

Sail date: February 17, 2019

Ship: Liberty of the Seas

Cabin type: Inside

Traveled as: Couple

Reviewed: 5 years ago

Review summary

The heavy metal door automatic swing and shut tight when a person leave the room. It is reasonable to believe that the hallway has secrete surveillance camera. When someone entered the room with the access card the computer system would have electronic signature to register who open the door and come into the room. They have electronic information of the access card (when it is generated, time of door opened... etc). Cruise ship security has not given me feedback and told me what investigation was done. I would like to give a complete record of what action you have done to investigate the theft of my gold necklace. I view the theft and the investigation as unacceptable in a secured cabin room. It seems like a case of just file the paper complain in their folder and forget it ever happened to a cruise guest.

Embarkation

4 out of 5
Arrived at 1pm for 4pm depart time and took 30 min to get on ship. Fast.

Ship experiences

Food and Dining

4 out of 5
mostly repeated menu items in the nightly main dining room - quality was good.

Onboard Activities

3 out of 5
About 30% of the activities were geared towards seniors. About 40% activities geared toward 20 to 40 years old.

Entertainment

4 out of 5
Of the 5 times major entertainment, other than the one man comedy show, most are of high rated performance.

Service and Staff

4 out of 5
95% were well trained to provide courteous customer service

Ship Quality

4 out of 5
The Promonade would be nicer if provide a few more lumen to make it more lightly.. elder eye sight is not adjusted to dimmer light.

Cabin / Stateroom

5 out of 5
Liberty of the sea saided Feb 17 to Feb 24. Room was serviced twice a day. Excellent.

Ship tip

get off the ship as quickly if allowed on departure day... everything was shutdown in morning. No point staying longer. leave after your breakfast.

Ports of call

Galveston, Texas

3 out of 5
Come on, the ship docked in a commercial industrial port. nothing to rate vicinity of 3 ro 5 thousands yards.

Coxen Hole, Roatan, Bay Islands, Honduras

3 out of 5
Roatan port took me leisure 15 minutes walk and gone back to ship.

Costa Maya (Mahahual), Mexico

4 out of 5
lively shops and walk around the crowded shore... only 2 ships docked at that time..... still a nice 30 minutes walk on land (not like slight rocking on ship)

Cozumel, Mexico

4 out of 5
diamond and jewery shops all front the dock... obvious to maximize tourist money.

Disembarkation

1 out of 5
would you tolerate 2 hours standing in line? how could cruise ships corporate with the government to make it more efficient? Cruise ship companies do not care because ....(fill in your own answer..)

Traveler Photos

Port of Roatan Roatan
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1 Comment

wgammon1    4 years ago

Sorry for the loss of your necklace.

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