Never again!

Item: Liberty of the Seas
Rating: 1.8
Author: snoconnor

Liberty of the Seas Cruise Review to Caribbean - Western

snoconnor

Contributor Level: Deck Hand

Cruises: 1 cruise (first)

Review: 1

Helpful Votes: 46

Overall rating:

1.8 out of 5

7 Night Western Caribbean (Galveston Roundtrip)

Sail date: March 11, 2018

Ship: Liberty of the Seas

Cabin type: Balcony

Traveled as: Couple

Reviewed: 6 years ago

Review summary

They lost my luggage. The first time in the hot tub it bleached my swim suit. The entire time I felt all they wanted me to do was spend more money, in the way of drinking and shopping. There is not much to do on board but eat buffet food, buy expensive drinks, and attend their seminars trying to get you to spend and buy more. Their customer service is the worse I have ever experience. The lady on the phone was supposed to be a supervisor and she wanted to argue everything! It was worse than speaking to my ex. She went off on tangents and could not stick to the problem at hand. I couldn't believe I was talk to a customer service supervisor. The internet that I purchased was horrible. Poor signal. When I complained they have responses "you need to purchase internet and you will get a code." Never once reading my message or listening to me as I had previously stated I purchased your 100.00 internet plan. She went so far as to accuse me of exploitation! I purchased it to make wifi calls to my children. The calls where poor and frequently dropped. After the extremely poor customer service I will not cruise with Royal Caribbean again!

Embarkation

1 out of 5

Horrible customer service

Ship experiences

Food and Dining

1 out of 5

Onboard Activities

1 out of 5

Entertainment

2 out of 5

Service and Staff

1 out of 5

Ship Quality

1 out of 5

Cabin / Stateroom

1 out of 5

Ports of call

Galveston, Texas

1 out of 5

Coxen Hole, Roatan, Bay Islands, Honduras

3 out of 5

Costa Maya (Mahahual), Mexico

3 out of 5

Cozumel, Mexico

5 out of 5

Disembarkation

2 out of 5

15 Comments

DRG13 6 years ago

Leaving on LOS in 6 days and can't wait!!!

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rsm10mtz 6 years ago

I cruise on LOS last april an it was amazing food entretainment customer service overall i give them a 10+ we loved it soo much we goin back in 22 days, i honestly cant beleive all ur saying is true sounds like ur a complainer.

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jillito89 6 years ago

I've only ever had airlines lose my luggage. Never had a cruise line lose my luggage with those bright & loud luggage tags they give you.

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TXatsea 6 years ago

Not much to do on-board??? Seriously, I think perhaps cruising isn’t a good for for you.

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CruiseFreak86 6 years ago

We have been on the LOS 5 times and enjoyed it very much only exception like caribbeanjim stated about buffet seating.

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Seaturtle19 6 years ago

I’ve been on LOS twice and loved it; maybe you should try it again🤷‍♀️

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richy321 6 years ago

No cruises listed? Sorry you had a bad time. There was plenty to do on this ship. Sounds like you let your bitterness get in the way of having any fun at all. Your experience is not normal and you should give Royal another try.

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jillito89 6 years ago

Sorry to hear about your poor experience. After 4 episodes of airlines losing my luggage, I now carry on everything.

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MarineVet71 6 years ago

Sorry to hear

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caribbeanjim 6 years ago

I’ve never been asked to attend seminars on any of RC ships. The buffet is always good, my only issue sometimes was finding a seat. But you also have MDR and cafe promenade. There are shows, activities, casino and love the hot tubs. With that all in mind we sailed Liberty in Hurricane and turned for Canada instead of Bermuda and didn’t even enjoy the outside deck. I enjoyed the cruise all the same. Hopefully you give Royal another chance

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pistolsnheels 6 years ago

Departure date? It’s not showing in your cruise history

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harleychick421 6 years ago

Ugh! Sorry for such a bad experience!

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RayofLife 6 years ago

Maybe sailing is not for you. I have sailed many time and its always been enjoyable and yes they want you to spend money its a business. Cruise ships are not a place where nothing goes wrong but it is what you make it.

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bobky 6 years ago

I can relate about lost luggage - happened to me in Vancouver. Unlike your experience, this was compensated by a great cruise on the Radiance of the Seas.

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shadow8800 6 years ago

So sorry you had a bad time onboard. We will be sailing on her in 9 days. I have heard some great things about the ship and crew. I hope all goes well for us 🤞

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