Never again!
Liberty of the Seas Cruise Review to Caribbean - Western
7 Night Western Caribbean (Galveston Roundtrip)
Sail date: March 11, 2018
Ship: Liberty of the Seas
Cabin type: Balcony
Traveled as: Couple
Reviewed: 6 years ago
Review summary
They lost my luggage. The first time in the hot tub it bleached my swim suit. The entire time I felt all they wanted me to do was spend more money, in the way of drinking and shopping. There is not much to do on board but eat buffet food, buy expensive drinks, and attend their seminars trying to get you to spend and buy more. Their customer service is the worse I have ever experience. The lady on the phone was supposed to be a supervisor and she wanted to argue everything! It was worse than speaking to my ex. She went off on tangents and could not stick to the problem at hand. I couldn't believe I was talk to a customer service supervisor. The internet that I purchased was horrible. Poor signal. When I complained they have responses "you need to purchase internet and you will get a code." Never once reading my message or listening to me as I had previously stated I purchased your 100.00 internet plan. She went so far as to accuse me of exploitation! I purchased it to make wifi calls to my children. The calls where poor and frequently dropped. After the extremely poor customer service I will not cruise with Royal Caribbean again!Embarkation
Ship experiences
Food and Dining
Onboard Activities
Entertainment
Service and Staff
Ship Quality
Cabin / Stateroom
Ports of call
Coxen Hole, Roatan, Bay Islands, Honduras
15 Comments
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