Hurricane Harvey and Tropical Storm

Liberty of the Seas Cruise Review to Caribbean - Western

dougiee

Contributor Level: Purser

Cruises: 1 cruise (first)

Review: 1

Helpful Votes: 38

Overall rating:

1 out of 5

7 Night Western Caribbean (Galveston Roundtrip)

Sail date: August 27, 2017

Ship: Liberty of the Seas

Cabin type: Balcony

Cabin number: 9404

Traveled as: Couple

Reviewed: 7 years ago

Review summary

Did not take as cruise was cancelled by RC on Sunday 8/27/17. The Port of Galveston was closed for several days prior to Sunday 8/27/17, but RC would not cancel cruise even though the port was closed. It is our understanding that RC would have preferred we cancel our reservation so that RC could have kept our $2,500 paid for the cruise. This may not be their policy, but that is what we were told by several parties. Therefore, we did not cancel, suffered the total loss of our vehicle, BUT did receive a credit of $2,500. Big whoo-p-do.

Embarkation

1 out of 5

Royal Caribbean said the trip was on and leaving as scheduled on Sunday 8/27/17, However, Saturday 8/26/17 we were notified it was delayed a day until Monday 8/28/17. Sunday 8/27/17 was the day Hurricane Harvey predicted all week leading up to Sunday devastated Galveston and Houston which is when we received an e-mail that the cruise was cancelled. Sunday, 8/27/17 was also the day that our car was flooded and totaled in Houston where we WOULD NOT HAVE BEEN had Royal Caribbean cancelled the cruise on Friday or Saturday. Therefore, we took a net $30,000 loss on our car while the Liberty of the Seas was cruising the Gulf eventually docking in Miami instead of Galveston. RC did give us a full 100% refund of our total cruise cost of approximately $2,500. The car being totaled is our loss as we did not cancel the cruise and forfeit our $2,500 to RC.

Ship experiences

Food and Dining

1 out of 5

n/a - only giving 1 star as a rating is required and we did not take cruise.

Onboard Activities

1 out of 5

n/a - only giving 1 star as a rating is required and we did not take cruise.

Entertainment

n/a

Service and Staff

1 out of 5

n/a - only giving 1 star as a rating is required and we did not take cruise.

Ship Quality

1 out of 5

n/a - only giving 1 star as a rating is required and we did not take cruise.

Cabin / Stateroom

1 out of 5

n/a - only giving 1 star as a rating is required and we did not take cruise.

Ship tip

n/a

Thumbs up

Ports of call

Galveston, Texas Did not visit port

Port was shut down all weekend

Thumbs Up 0

Cozumel, Mexico Did not visit port

George Town, Grand Cayman Did not visit port

Falmouth, Jamaica Did not visit port

Disembarkation

1 out of 5

n/a - only giving 1 star as a rating is required and we did not take cruise.

9 Comments

1stcruise773 7 years ago

so you didn't take the cruise but did you attempt to drive to the port anyway or just ignore media suggestions and drive the flooded streets of houston? be great full you got a refund. they technically didn't even have to refund your money unless you had travel insurance. everyone knows there are risks when booking a cruise during hurricane season.

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damarie 7 years ago

Oh and btw, we didn't have insurance.... can't wait for 10/7. 😎

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damarie 7 years ago

We cruise every year usually 1st week of October, we we diverted once to Canada instead of a Bermuda, that was on the Liberty 2 years ago. We received an $800 credit (back on my cc), I also see on RCCL's website that the 2 cruises for 9/8 have been cancelled and will be refunding 100% plus a 25% credit for booking a new cruise, so I have no idea what you're talking about... RCCL 👍👍

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bmorgan 7 years ago

Reasons people book in Sept. and Oct. is because 1. its cheaper 2. kids are back in school so the cruises are much quieter, the weather is usually very nice. Usually the best time to go. Have gone on many fall cruises and it our 1st choice of times to go. Dont think about hurricanes when I am booking. We leave out of Miami on Sept. 25. 17. .

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HalfHand 7 years ago

All the models had Irma going up the east coast, now it appears to be making a direct line into the gulf, tomorrow it could turn north, South, or stall and dissipate. If any of that happened with Harvey you would be complaining that they cancelled your cruise for no reason.

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LibertyCruiser 7 years ago

How did you lose your car? If the cruise was cancelled, why was your car at risk?

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AZTX 7 years ago

Yet YOU booked a cruise during hurricane season!

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GIL155 7 years ago

Sorry. I do not believe there were any winners here; cruisers, cruise lines, residents that were hit. Nobody!

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bmorgan 7 years ago

That is how they do it.

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