The Royal Caribbean team is doing their best to assist the customers when the ship could not land the Galveston port on August 27.
Review SummaryThis is the first time with Royal Caribbean cruise. We really enjoy our cruise. Even we encountered the Hurricane Harvey and could not land on the Galveston as planned. The ship redirected to Miami and let us get off the ship and returned to home safely. The guest service worked very hard to assist all of guests for their needs such as booking flight, answering various questioned about returning home. The cruise provided us 30 minutes free internet service per day and free ship to shore phone call. The captain James held several captain corners to keep us informed about the ship direction and answered questions. I believe the Royal Caribbean provided us with excellent service during this difficult time. They tried to calm down all of passengers during this chaotic situation. On Monday (8/28) 5:30pm, they had captain cocktail with all crew officer and captain James to have a good time together in the Promenade (5th floor). On 8/29, the CEO welcomed us in the air when the ship arrived on Miami port. It really cheers us up.
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