Food, bed, internet.....highly disappointing

Liberty of the Seas Cruise Review to Caribbean - Western

Cruises: 7+ cruises
Reviews: 2
Helpful Votes: 28

Overall rating:

2 out of 5
Verified Review
Liberty of the Seas

7 Night Western Caribbean (Galveston Roundtrip)

Sail date: June 19, 2016

Ship: Liberty of the Seas

Cabin type: Balcony

Cabin number: 6384

Traveled as: Couple

Reviewed: 8 years ago

Review summary

So much of the food seemed fake. Like the steaks and pork, looked like liver. Like it was processed. Didn't look real. So many of the snack/desserts didn't taste good. Specially the choc chip cookies. They were awful. Some of the other desserts I had to spit out on the first bite. My bed dipped so much that I laid on the outer edge and woke up probably every hour during the night with back pain. I paid $86 for internet but yet half the time I couldn't get it to work. Very frustrating! Would've like my balcony chair to recline. Couldn't hear the captain give his updates very well from the room. Movie nights by the pool was a joke. Speaker weren't good during the talking parts and the kids in the pools screaming made it hard to hear, but very annoying that they were even screaming and no parents were around to tell them to be quiet. Should be a rule imposed that during the movie, no kids in the pool.  Pizza needs to be cooked longer, the dough was barley cooked. The shakes at Johnny Rockets were runny. Paid over $4 for only taking a few sips then throwing it away.  Our phone for the first three days couldn't call room service. It would automatically put me on some kind of hold, then after a few minutes disconnect me.  Happened for several days. Quite Annoying. Bummed I spent so much money for this week vacation to come back and not be completely pleased. Once over, getting off the ship was such a long process. Lines were major long. Would have been best if I did the express check out and took my bags with me in the morning and got through nice and early. 

Ship experiences

Food and Dining

1 out of 5

Onboard Activities

3 out of 5

Entertainment

3 out of 5

Service and Staff

5 out of 5

Ship Quality

5 out of 5

Cabin / Stateroom

1 out of 5
Bed was so bad. woke up probably every hour each night. Room service phone line hardly ever went through Balcony chair did not recline

Ship tip

Do express check out in the morning, so pack light to begin with.

Ports of call

Galveston, Texas

5 out of 5

Coxen Hole, Roatan, Bay Islands, Honduras

3 out of 5

Costa Maya (Mahahual), Mexico

3 out of 5

Cozumel, Mexico

1 out of 5
Didn't like you had to take a taxi if you wanted to go anywhere, even to the main forum shops.
Was this review helpful? 17

22 Comments

dumbclown    8 years ago

I agree. My husband and I have said the same. Hopefully in another 10 years kids will be settled and on their own, lol.

askoleern    8 years ago

One day when you get older like us ,you will be able to do it.Enjoy what you can when you can...

dumbclown    8 years ago

@askoleern so jealous. Wish I could do that many, lol.

askoleern    8 years ago

dumbclown I will agree with you we took this cruise and was so impressed we booked 3 more into 2017

dumbclown    8 years ago

Maybe you were on the wrong ship? This definitely was not Liberty of the Seas you are talking about. Maybe you were getting sick or something. I just came back and wish I had one negative review. There is nothing negative I can say about this ship.

DFromATX    8 years ago

I'm not one who criticizes people's negative reviews and we all know, sometimes it's rough on here, but... Wow you had quite a list going there! I hope it wasn't really that bad!

Snowwhite    8 years ago

Room service is easiest ordered from the tv but I wouldn't waste your hour waiting on it bc nothing was good or even edible. Sad the cookies even sucked !

Snowwhite    8 years ago

Pool night was our favourite. We didn't have any trouble hearing while my 8 yr old swam. They show the movie twice at 7 and pool is pretty empty by 9 showing

Snowwhite    8 years ago

Creme brûlée was the only thing good and the lobster was 7/10. We were hungry when we got off boat!!

MrChocoholic    8 years ago

Aside from your problems with your hearing aid and nonfunctional phone, I am totally with your criticism of the food. I eat most meals in the MDR and found the Eggs Benedict an utterly waste of canned ham and hollandaise. Every dinner I had a stack of plates next to me trying to find something GOOD. Striploin every night...boring. The chocolate is ABSENT. There was some brown stuff around the restaurant that LOOKED like chocolate, only it lacked chocolate flavor, depth and richness. I had my surprise--that Carnival food's BETTER than Royal.   

Snowwhite    8 years ago

My kids were really disappointed bc I had talked it up so much from awesome previous cruises. They are catering to the masses it seems

Snowwhite    8 years ago

We felt the same way. Def not what they used to be. I have two kids who aren't picky and they hardly ate. I'm glad to know we weren't the only ones who thought the cookies were awful. Kids wouldn't even eat them! All deserts were bland and mousse. Everyone complained even the coffee was not good. The push is to spend money in the specialty restaurants which is a shame. We won't be cruising again.

susan113    8 years ago

Yes. We had ZERO complaints or concerns. I don't even have a suggestion on how to make it better that's how good it was.

agilbreath    8 years ago

I LOVE seeing that people enjoy it. The bad reviews are few and far between and probably should be taken with a grain of salt

cela2015    8 years ago

I just got off from liberty of the seas and OMG I loved it very much!!! Already planning my next one for next August!! I'm missing it! Awesome awesome service!!

dumbclown    8 years ago

Well I definitely can't wait.

susan113    8 years ago

We just went last week and had the time of our lives . food was amazing! Drinks and bar service outstanding. Johnny rockets was the best. No complaints. Fabulous time .

newtraveler    8 years ago

There are others- you just have to take everyone' view with a grain of salt. Some people just are not cruisers. Some of it - RC should pay attention, and just keep trying to keep up their standards. It is a lot of hard earned money and we deserve to get our moneys worth.But there are those you can't please them no matter what. I have no problem letting them know if I had a bad experience. That complaint has to be addressed directly to them. All cruise lines.

dumbclown    8 years ago

Wowwww I've been reading all the reviews on here and yours is the first negative review.

newtraveler    8 years ago

There are some who just aren't for cruising. The food I had was really good but we all have different views. I loved every minute of my cruise. I re fuse to let anything or anyone ruin my trip. Going to Alaska in sept and planning 2 more for next yr.

DebDoesCruises1    8 years ago

Based on my last 2 experiences on RCCL...it is my opinion that they are really going downhill on just about everything...when talking to our head waiter...she said the majority of the food now comes in frozen and prepackaged and they are ashamed to serve it....no more cruising for me on RCCL until they improve !

agilbreath    8 years ago

Some people are hard to please. Did you enjoy ANYTHING

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