Very poor customer service not worth what I spend

Liberty of the Seas Cruise Review to Caribbean - Western

Cruises: 7+ cruises
Review: 1
Helpful Votes: 31

Overall rating:

2 out of 5
Verified Review
Liberty of the Seas

7 Night Western Caribbean (Galveston Roundtrip)

Sail date: February 07, 2016

Ship: Liberty of the Seas

Cabin type: Suite

Cabin number: 6414

Traveled as: Family (young children)

Reviewed: 4 years ago

Review summary

RCL has once again over promised and under delivered.  I booked the Preisdental Suite of this ship and the service was terrible.  It took my family 3 hours to get on the ship.  The air was not working for the first day of the cruise.  The slides and waterpark where closed for the first three days of the cruise.  I could go on and on but I am done with this company under delivering for the price I paid.  The suite lounge which for suites guests was over run with other people.  It took me 2 hours the first night just to get one drink.  This drink was not served I had to stand in line for an hour just to get it.

Ship experiences

Food and Dining

1 out of 5

Onboard Activities

1 out of 5

Entertainment

1 out of 5

Children's Programs

5 out of 5

Service and Staff

1 out of 5

Ship Quality

1 out of 5

Cabin / Stateroom

3 out of 5
The cabin was fine and the cabin steward was the best but the lack of air the first night was disappointing .

Ship tip

Don't book it.

Ports of call

Galveston, Texas

3 out of 5

Falmouth, Jamaica

1 out of 5

George Town, Grand Cayman Did not visit port

We did not get to go to this port because of rough seas.

Cozumel, Mexico

3 out of 5
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