Liberty of the Seas Cruise Review to Caribbean - Western

Contributor Level: Purser

7+ cruises


Helpful Votes

2 out of 5

Very poor customer service not worth what I spend

Sail Date: February 07, 2016

Reviewed: 1 year ago

Traveled As: Family (young children)

Room Type: Suite

RCL has once again over promised and under delivered.  I booked the Preisdental Suite of this ship and the service was terrible.  It took my family 3 hours to get on the ship.  The air was not working for the first day of the cruise.  The slides and waterpark where closed for the first three days of the cruise.  I could go on and on but I am done with this company under delivering for the price I paid.  The suite lounge which for suites guests was over run with other people.  It took me 2 hours the first night just to get one drink.  This drink was not served I had to stand in line for an hour just to get it. AngrySadSadSadSad

Cabin / Stateroom
The cabin was fine and the cabin steward was the best but the lack of air the first night was disappointing .
Embarkation and Disembarkation
Ship Quality
Destinations and Excursions
Onboard Activities
Children's Programs
Service and Staff
Food and Dining
Galveston, Texas
Falmouth, Jamaica
George Town, Grand Cayman We did not get to go to this port because of rough seas.
Cozumel, Mexico


Don't book it.

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