Liberty of the Seas Cruise Review to Canada, New England, New York

Contributor Level: Purser

Experience
7+ cruises

Review
1

Helpful Vote
1

4 out of 5

Liberty of the Seas

Sail Date: August 27, 2015

Reviewed: 1 year ago

Traveled As: Couple

Room Type: Balcony

All in all the cruise was great.  Embarkation issues at Cape Liberty and Boston were the low points of the trip.  If those issues can be fixed it will make this cruise just that much better.

Cabin / Stateroom
Embarkation and Disembarkation
Embarkation at Cape Liberty took over 1.5 hours. People were very angry and frustrated at the delay. There was zero communication from any of the Royal Caribbean Staff. Embarkation in Boston was also a disaster. Due to a low tide at the time passengers were returning to the ship, only one gangway was available for boarding. This resulted in waits of up to 2 hours in the hot sun. Portland, Saint John, and Halifax all have boarding bridges that adjust to the tides. It makes no sense that Boston cannot provide the same product. If Massport is unwilling to provide the proper boarding equipment, maybe Royal Caribbean should stop using it as a port.
Ship Quality
Destinations and Excursions
excursions were much better than those offered by the cruise line.
Onboard Activities
Entertainment
Service and Staff
Food and Dining
Dinning room staff was hit or miss. We had My Time Dining so we were not always at the same table. On the 1st and 3rd night the tables we were assigned, the wait staff was very impersonal. On night 2 we were given table 219 where the wait staff was excellent. We were able to keep this table for all the other nights. We used room service for breakfast twice during the cruise. The 1st morning we requested delivery between 7:00 - 7:30. We were called at 6:20 and advised our food was on the way. It arrived at 6:25. The day that we arrived in Bar Harbor we were planning to leave the ship at 8:15. We decided to order room service again from 7:00 - 7:30 time frame based on our previous experience. Our order arrived at 7:50! I'm not sure why they ask for a time if there not even close to meeting it.
Cape Liberty (Bayonne), New Jersey
Embarkation was horrible as described above. Disembarkation was one of the smoothest I have ever experienced.
Boston, Massachusetts
Port needs to have a different loading setup. Standing in line for over an hour is totally unacceptable.
Portland, Maine
Port was setup to handle this ship. Great Job
Bar Harbor, Maine
Tenders did an awesome job transporting passengers.
Saint John, New Brunswick
Port was setup to handle this ship. Great Job
Halifax, Nova Scotia
Port was setup to handle this ship. Great Job


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