Had a very relaxing, but exciting cruise. We enjoyed both Island activities as well as the on board activities. Made lots of new friends. Good Cruise!!!
5 out of 5
Check in and embarkation went quickly and smoothly.
Food and Dining
2 out of 5
Wait staff in Dining Room seemed unsure and untrained. During the first three diners, if they were asked a question about the menu, they had to leave the table and go some and get the answers. It did get somewhat better as time went on.
On the first cruise, the buffet at Lido Market was efficient and the food was good. One the second cruise, the buffet and the eating areas were grossly understaffed. The tables were very slow to be cleaned and set for the next guest. Once cleaned, silverware, cups, glasses, etc. were very slow to be replaced and often only after flagging a server down and asking for those items. The last week, there were actually four wait staff trying to serve about 200 guests in each eating area. Very frustrating and many guests were complaining.
3 out of 5
We used the gym, the spa, and the pools. All were clean and well maintained. The receptionist in the spa failed to sign me in when I arrived and it took approximately 30 minutes for the staff to discover the error.
4 out of 5
Shows were of good quality and variety.
Service and Staff
5 out of 5
This rating is for the room stewards. The first cruise, we had Sam and Dena. Both were very personable, friendly, and attentive. They did wonderful job in making sure we were comfortable and taken care of. They are the best of the best.
The second cruise, we had Holis and Dena. Holis seemed to be in training, but with very few oversights, he learned very quickly and was again the best of the best. Can't praise the room stewards enough
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