Stellar Ship but some things to avoid

Koningsdam Cruise Review to Caribbean - Southern

gatorinphilly

Contributor Level: Purser

Cruises: 7+ cruises

Reviews: 2

Helpful Votes: 110

Overall rating:

4 out of 5

Verified Review

21 Night Southern Caribbean Seafarer/Wayfarer (Ft. Lauderdale Roundtrip)

Sail date: March 12, 2017

Ship: Koningsdam

Cabin type: Balcony

Cabin number: 4001

Traveled as: Couple

Reviewed: 7 years ago

Review summary

Stellar ship, so new and upscale. The waitstaff for main dining were really awful. So many other cruise passengers were upset and complaining about their experience. Our first night, we didn't get our food until an Hour and 45 minutes after we sat down. Was very difficult to just get water and butter for the table.

Whatever you do, don't pay the fee for the spa amenities. We were so disappointed. The amazing Hydro pool that you see in the photos and the videos of the ship was only hot the first day when we decided to join and was less than lukewarm every day after for the remainder of the cruise. The massaging water jet shower also stopped working and there is never enough seating for the warm recliners. For access we paid $349 for the two of us and they wouldn't refund a penny even though half the amenities were not working or constantly had to be requested to be turned on because they would just stop like the steam room. However overall the ship is so beautiful and the itinerary amazing that we would still go back. Next time we would just avoid main dining and the spa. Also whatever you do do not book a room on deck 4. This is the deck where the ship employees have their lounge and bar and smoking is allowed which gets into the hallway and makes your room smell like smoke and there's increased bustle and activity from the employees at all hours which can really be annoying. This is especially true if you were staying at the front of the ship on deck 4.

Ship experiences

Food and Dining

3 out of 5

Onboard Activities

5 out of 5

Entertainment

5 out of 5

Children's Programs

5 out of 5

Service and Staff

3 out of 5

Ship Quality

5 out of 5

Cabin / Stateroom

1 out of 5

This is a balcony room at the furthest front of the ship that you can go so it has an enlarged balcony. We booked last minute and we're very surprised that this room was available and now we know why. Avoid this room at all costs because it is right outside of two employee access doors that are opening and shutting out all hours as the employees are going to the ship employees lounge and bar so they are accessing it frequently between 10pm and 2 AM and letting lots of smoke into the hallway and into your room.