Stellar Ship but some things to avoid

Cruises: 7+ cruises

Reviews: 2

Helpful Votes: 117

Review summary

Stellar ship, so new and upscale. The waitstaff for main dining were really awful. So many other cruise passengers were upset and complaining about their experience. Our first night, we didn't get our food until an Hour and 45 minutes after we sat down. Was very difficult to just get water and butter for the table. 

Whatever you do, don't pay the fee for the spa amenities.  We were so disappointed. The amazing Hydro pool that you see in the photos and the videos of the ship was only hot the first day when we decided to join and was less than lukewarm every day after for the remainder of the cruise. The massaging water jet shower also stopped working and there is never enough seating for the warm recliners. For access we paid $349 for the two of us and they wouldn't refund a penny even though half the amenities were not working or constantly had to be requested to be turned on because they would just stop like the steam room.  However overall the ship is so beautiful and the itinerary amazing that we would still go back. Next time we would just avoid main dining and the spa.  Also whatever you do do not book a room on deck 4. This is the deck where the ship employees have their lounge and bar and smoking is allowed which gets into the hallway and makes your room smell like smoke and there's increased bustle and activity from the employees at all hours which can really be annoying. This is especially true if you were staying at the front of the ship on deck 4. 

Ship experiences

Food and Dining

Onboard Activities

Entertainment

Children's Programs

Service and Staff

Ship Quality

Cabin / Stateroom

Ports of call

Grand Turk Island

Kralendijk, Bonaire

Willemstad, Curacao

Oranjestad, Aruba

Ft. Lauderdale (Port Everglades), Florida

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