Disappointing

Item: Island Princess
Rating: 3.2
Author: firstglacier

Island Princess Cruise Review to U.S. - Pacific, Northwest

firstglacier

Contributor Level: Purser

Cruises: 2-3 cruises

Review: 1

Helpful Votes: 9

Overall rating:

3.2 out of 5

5 Night Alaska Sampler (Vancouver Roundtrip)

Sail date: September 11, 2019

Ship: Island Princess

Cabin type: Balcony

Cabin number: D602

Traveled as: Couple

Reviewed: 5 years ago

Review summary

We had been planning this cruise for a year and the excursions we planned on taking were extremely important to us. We felt this was a once in a lifetime vacation. The cruise would have been fine if we had been able to do what we had planned. This has colored our impression of the cruise line and the handling of this incident.

Embarkation

1 out of 5

Ship experiences

Food and Dining

2 out of 5

Crooners Martini Bar

5 out of 5

Attentive staff and good drinks.

Bordeaux Dining Room

5 out of 5

Food and service excellent

Sabatini's

5 out of 5

Loved the food and the staff terrific! Our best dining experience.

Bayou Cafe & Steakhouse

5 out of 5

Really good service and the food excellent

Onboard Activities

3 out of 5

Entertainment

4 out of 5

Children's Programs

We were not travelling with children.

Service and Staff

5 out of 5

Excellent service for the most part.

Ship Quality

4 out of 5

The ship was clean and seemed to be well maintained.

Cabin / Stateroom

4 out of 5

Room was very comfortable and the right size for us. The bed was great.

Ports of call

Vancouver (Canada Place), British Columbia

1 out of 5

No excursions

Thumbs Up 0

Juneau, Alaska Did not visit port

Engine issues kept us in port 11 hours past when we were supposed to depart. Because of that we were told the next morning after we were underway that we would not go to Juneau.

Thumbs Up 0

Ketchikan, Alaska

3 out of 5

We were supposed to do an excursion, but because we were a day early our excursion was not available. Not only did we miss our excursion in Juneau, but Ketchican also.

Thumbs Up 1

Disembarkation

3 out of 5

Disembarkation was pretty well organized.

Traveler Photos

4 Comments

Gwbigdog 2 years ago

Oops

Thumbs Up 0

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firstglacier 5 years ago

Thanks for the input! We are new to cruising.

Thumbs Up 0

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gatorhotline 5 years ago

Sorry this happened to you but, given the same mechanical issues, most cruise lines probably would have handled it with a similar solution. I wouldn't let this keep me from considering the same cruise line in the future. There's not much of a downside to a revisit to Alaska. You'll still enjoy it next time. Good luck!

Thumbs Up 1

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CruzeFan 5 years ago

Sorry it didn’t go as planned. Ports and itineraries can, and are, missed or changed for a variety of reasons - weather, mechanical or medical issues, political reasons, etc. As stated in the contract everyone to when booking, the ports are not guaranteed. If a specific port or ports are important to you, it is imperative to have a good comprehensive travel policy that will reimburse you for an itinerary change or a missed port. At least you will have some financial compensation to apply to a return trip.

Thumbs Up 1

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Other reviews of this sailing

Nightmare!

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