Buyer Beware
Island Princess Cruise Review to U.S. - Pacific, Northwest
5 Night Alaska Sampler (Vancouver Roundtrip)
Sail date: September 11, 2019
Ship: Island Princess
Cabin type: Balcony
Traveled as: Couple
Reviewed: 5 years ago
Review summary
We were beyond disappointed with our Island Princess cruise experience. We booked an Alaska Sampler vacation for our honeymoon which sailed out of Vancouver. We were supposed to visit two ports – Juneau and Ketchican. Even before we left, the cruise ship was experiencing mechanical difficulties associated with the speed it could travel. This resulted in a 10 hour delay before sailing. We were then told that the ship wouldn’t be able to sail to Juneau – the one port most of us were looking forward to (e.g. whale watching, glaciers). Instead of asking customers if they wanted a refund, they diverted us to Prince Rupert, BC which means our Alaskan cruise only had 1 port in Alaska and two in BC! To top it off, they were not able to provide many excursions in Prince Rupert, which meant most of us were forced to spend the day walking around aimlessly – the nearest attraction being the local Walmart. The “compensation” all of us received was a $100 credit and 15% towards a future vacation (as if we would sail with this company again). Beware! The sign of a good company is not how they treat you when things are going well – it’s how they handle difficult situations such as the one we experienced. While we will certainly cruise again, we will NEVER AGAIN give our business to Princess (or their parent company Carnival Cruises).Embarkation
Ship experiences
Food and Dining
Onboard Activities
Entertainment
Service and Staff
Ship Quality
Cabin / Stateroom
Ports of call
Vancouver (Canada Place), British Columbia
Disembarkation
3 Comments
CruzeFan 5 years ago