Customer denied boarding
Island Princess Cruise Review to Transatlantic
17 Night Venetian Passage (Ft. Lauderdale To Venice)
Sail date: March 21, 2015
Ship: Island Princess
Cabin type: Oceanview
Traveled as: Couple
Reviewed: 9 years ago
Review summary
Due to not finding any porters to handle our luggage in the usual manner, my wife and I suffered in the heat and through long switchback lines to get to the ship. Upon stepping aboard the ship my wife fainted from dehydration and exhaustion. The ship personnel gave good care but medical center insisted she go to local hospital to get checked out. By the time she was declared OK and released from the hospital,, the ship had departed. The next port was over a week away. We decided the cruise experience wasn't a good one so we flew back home. We have cruised on Norwegian, Carnival, Celebrity, and Holland America, some multiple times. We are experienced cruisers. Princess was very attentive after the incident, but not before. Attempts to arrange compensating cruise were unsuccessful. Discussions with Princess will continue, I hope with more positive results.
Ship experiences
Food and Dining
Ship Quality
Cabin / Stateroom
Ship tip
Don't faint upon boarding.
Ports of call
Ft. Lauderdale (Port Everglades), Florida Did not visit port