Customer denied boarding

Island Princess Cruise Review to Transatlantic


Contributor Level: Third Mate
Experience: 7+ cruises
Reviews: 2
Helpful Votes: 9

Overall Rating:

1.0 out of 5
17 Night Venetian Passage (Ft. Lauderdale To Venice)
Sail Date: March 21, 2015
Ship: Island Princess
Cabin Type: Oceanview
Traveled As: Couple
Reviewed: 2 years ago

Due to not finding any porters to handle our luggage in the usual manner, my wife and I suffered in the heat and through long switchback lines to get to the ship. Upon stepping aboard the ship my wife fainted from dehydration and exhaustion.  The ship personnel gave good care but medical center insisted she go to local hospital to get checked out.  By the time she was declared OK and released from the hospital,, the ship had departed. The next port was over a week away.  We decided the cruise experience wasn't a good one so we flew back home. We have cruised on Norwegian, Carnival, Celebrity, and Holland America, some multiple times. We are experienced cruisers.  Princess was very attentive after the incident, but not before.  Attempts to arrange compensating cruise were unsuccessful.  Discussions  with Princess will continue, I hope with more positive results.  

Food and Dining

17 day cruise, highlight of our year - never ate a meal, never sailed.

Ship Quality

Not allowed passage on ship. Good medical center.

Cabin / Stateroom

Removed from ship before we could use our cabin.

Ship Tip

Don't faint upon boarding.

Broward County Hospital was very nice.
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