First Time Forced to Call Security

Independence of the Seas Cruise Review to Caribbean - Bahamas

Cruises: 7+ cruises
Review: 1
Helpful Votes: 5

Overall rating:

3.5 out of 5
Independence of the Seas

4 Night Bahamas & Perfect Day (Port Canaveral Roundtrip)

Sail date: May 15, 2023

Ship: Independence of the Seas

Cabin type: Inside

Cabin number: 8135

Traveled as: Couple

Reviewed: 1 year ago

Review summary

Noise and response from the Ship's security were unacceptable. Ship design is excellent. Cabin service has been reduced to once a day and we had to decide either AM/PM (but no discount in tip charge). Food was so-so in the MDR. The entertainment was very good. Woindjammer food was excellent as was the food at Coco Cay. Coco Cay is pretty cool. The stay did a good job of taking care of my wife's food allergy. Getting on/off ship was outstanding.

Embarkation

5 out of 5

Ship experiences

Food and Dining

3 out of 5

Onboard Activities

4 out of 5

Entertainment

4 out of 5

Service and Staff

3 out of 5

Ship Quality

5 out of 5

Cabin / Stateroom

1 out of 5
We booked this cruise last minute (so we were very limited in our options) and it is our 3rd time with RCCL (23 cruises total) and our first cruise in 39 months. Let's get the issue that RCCL refused to address out of the way first. We were on deck 8, on the first night of our cruise we were awakened by noise (yelling, banging on doors/walls, etc) after midnight. We wrote it off (bad idea) as first night excitement. Night 2, we were awakened again at 1:30am. My wife called Security, they showed up at our door and spoke to me while the officer had his body cam on (who knew they had such a thing!?), he said they would take care of it. An hour later more noise (we should have called Security again). Mind you, I put in ear plugs for the first time on a cruise but still heard the nonsense. The following morning, we went to Guest Services, and followed-up and we were told that they would send someone to remind them (evidently a cabin with an adult and 3 teenagers) to be quiet. They also told us they had other complaints as late as 3:30am. We didn't ask for another cabin because we were told the ship was sold out. Night 3, more noise after 1am that woke us up, but it stopped quickly. Night 4, it was a circus! The noise started at 11:20pm (we didn't call, which again was a big mistake), but at 1:10am it was so loud it sounded like they were inside our cabin! My wife called Security again, I was tired of waiting for Security to do their job, so I opened the door and told them to shut up. Security arrived at our door a few minutes later and we were asked not to engage them...I guess just let them screw up my overpriced vacation?! Finally, at 1:30am, we were offered another cabin - - 4 hours before we were getting up?! IF THERE WERE OTHER CABINS AVAILABLE, WHY WEREN'T THEY OFFERED??? We declined because of the late hour and needed some rest because we had a 450 miles drive home on Friday. My wife asked the Security Rep why they don't pay attention to the cameras and do something on their own? We paid $2300+, for an interior guaranteed stateroom because that was all that was available for this 4 night cruise. (More than we have paid per person per night for much nicer accommodations and ships in the past.) Included this info in my review from RCCL, nothing heard from them. No biggie, I prefer Celebrity or NCL anyway. .

Ship tip

Don't go on this ship

Ports of call

Port Canaveral, Florida

3 out of 5

Nassau, Bahamas

4 out of 5

Perfect Day At Coco Cay, Bahamas

5 out of 5

Disembarkation

5 out of 5
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5 Comments

byhisgrace    1 year ago

Appreciate your feedback

WRS31    1 year ago

Sorry I had a bad experience, thanks for sharing we sail in 7 days on the same ship

javawoody    1 year ago

Appreciate the feedback

AuntPinkie    1 year ago

Appreciate your details. It’s unlikely that you’d get them as neighbors again. Sorry you had to endure this.

cruising2004    1 year ago

Sorry you had those issues on your cruise. Thank you for sharing your experience.

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