Awful experience and unfortunate customer service response

Cruises: 4-6 cruises

Review: 1

Helpful Votes: 3

Review summary

After arriving at the port, I dropped off my luggage with the porter and waited for it to arrive at my room. However, the luggage never arrived, and still hasn't arrived nearly a month later. I spoke with Guest Services every day and while I appreciated their efforts, there was minimal indication that they hoped to rectify the negative experience that overshadowed my entire weekend and the following week as I was stuck in Florida for Thanksgiving with no clothing. Eventually they provided the minimum amount of credit for me to purchase overpriced clothing and toiletries on the ship, but it took multiple days for me to get a real response. A month later and I'm still so disappointed in this experience. Over the past month I've emailed, called (while being left on hold for over an hour), and haven't felt any real response from Royal Caribbean that they understand the plight I was, and am currently, in. Now I have to replace a quality luggage bag and 10 days worth of clothes because of an unfortunate scenario that Royal Caribbean won't take responsibility for. I'd set sail with them multiple times in the past, but now I see their true colors when faced with a situation where they can make something right.

Embarkation

Ship experiences

Food and Dining

Onboard Activities

Entertainment

Service and Staff

Ship Quality

Cabin / Stateroom

Ports of call

Port Canaveral, Florida

Nassau, Bahamas

Perfect Day At Coco Cay, Bahamas

Disembarkation

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