Horrible. The day before we set sail Royal Caribbean changed the destination. They didn't give customers any options to cancel or reschedule at a later date. I felt bullied.

Item: Independence of the Seas
Rating: 4
Author: stucker77

Independence of the Seas Cruise Review to Caribbean - Western

stucker77

Contributor Level: Purser

Cruises: 2-3 cruises

Review: 1

Helpful Votes: 92

Overall rating:

4 out of 5

Verified Review

5 Night Western Caribbean (Ft. Lauderdale Roundtrip)

Sail date: March 07, 2020

Ship: Independence of the Seas

Cabin number: 8266

Traveled as: Singles/Friends

Reviewed: 4 years ago

Review summary

I was not satisfied with the fact that our destination was changed the day before we sailed. I understand that some things are beyond the cruise lines control, but each passenger should have been given a choice to rebook for later. Going to the Bahamas was a lot less than our original destination. I feel like I was bullied and cheated.

Embarkation

2 out of 5

Okay

Ship experiences

Food and Dining

5 out of 5

Execellent

Onboard Activities

5 out of 5

Execellent

Entertainment

I did not go to any shows.

Children's Programs

No children were with me.

Service and Staff

5 out of 5

Besides the staff at guest services not helping compensate anyone due to the destination change. The staff was awesome.

Ship Quality

3 out of 5

I have seen better.

Cabin / Stateroom

3 out of 5

Our room steward kept our room spotless, but the room could have been in better shape.

Ship tip

Pick a newer ship.

Thumbs up

Ports of call

Ft. Lauderdale (Port Everglades), Florida

3 out of 5

Labadee (Cruise Line Private Island) Did not visit port

The destination was changed the day before we sailed.

Thumbs Up 0

Falmouth, Jamaica Did not visit port

The destination was changed the day before we sailed.

Thumbs Up 0

Disembarkation

4 out of 5

7 Comments

3 years ago

Sounds like it was bad from the start.Been on 23 cruises with RCI-sorry you had a miserable experience/bullied & cheated is rater strong,but everyone is free to voice their displeasure. Hope you have better sailings in the future.

Thumbs Up 0

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wgammon1 4 years ago

Glad you had a good cruise. Thanks for the great review. Sorry you didn't read the cruise contract.

Thumbs Up 2

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cruisereckoning 4 years ago

Thanks for the review.

Thumbs Up 0

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Cruiserike0322 4 years ago

Going thru some real bad times

Thumbs Up 1

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mike19701 4 years ago

That is the norm in the cruise Industry. 99% of the time nothing is changed, but that 1% does sometime happen, just need to understand and accept it

Thumbs Up 5

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J60406 4 years ago

Cruise ports are not guaranteed. If you read your cruise contract you will see that the cruise line reserves the right to alter port destinations at their discretion.

Thumbs Up 6

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TheSnoMan 4 years ago

If you read your booking documentation, the cruiseline reserves the right to change itinary at any time without notice. You were not bullied and being a bit unreasonable to think you should of been able to rebook at last minute because of this.

Thumbs Up 5

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