First cruise, during coronavirus outbreak
Independence of the Seas Cruise Review to Caribbean - Western
5 Night Western Caribbean (Ft. Lauderdale Roundtrip)
Sail date: March 07, 2020
Ship: Independence of the Seas
Cabin number: 9535
Traveled as: Family (older children)
Reviewed: 4 years ago
Review summary
Cruise was ok, completely rerouted with no discounts or future discounts, and has subpar customer service.Embarkation
Ship experiences
Food and Dining
Main Dining Room
The staff were so amazing and went miles above and beyond to help me be safe with my food allergies! Great people!
Windjammer Marketplace
Great service and great food
Sorrento's Pizza
Great pizza and service
Schooner Bar
Great entertainment, great service and atmosphere
Chop's Grille
Delicious food and great people!
Cafe Promenade
Great food and service!
Onboard Activities
Swimming Pools
Great pools, but not much crowd control. There were quite a few college kids having adult activities around kids
Solarium
Kids are allowed to run amok, why have it labeled as adults only?
Guest Services and Explorations!
Guest services doesn't know any policies or hours of any part of the ship, don't rely on them for help.
Day Spa and Fitness Center
We had a couple's massage, it was so relaxing and fun!
Entertainment
Studio B
Great entertainment, but quite a few broken chairs
Promenade
Fun shows, but the sales people are pushy!
Children's Programs
Adventure Ocean
My 11 year old asked to go many times, it was fun.
Service and Staff
Ship Quality
Cabin / Stateroom
Ports of call
Ft. Lauderdale (Port Everglades), Florida Did not visit port
Labadee (Cruise Line Private Island) Did not visit port
Falmouth, Jamaica Did not visit port