First cruise, during coronavirus outbreak

Independence of the Seas Cruise Review to Caribbean - Western

Cruises: 1 cruise (first)
Review: 1
Helpful Votes: 13

Overall rating:

5 out of 5
Verified Review
Independence of the Seas

5 Night Western Caribbean (Ft. Lauderdale Roundtrip)

Sail date: March 07, 2020

Ship: Independence of the Seas

Cabin number: 9535

Traveled as: Family (older children)

Reviewed: 11 months ago

Review summary

Cruise was ok, completely rerouted with no discounts or future discounts, and has subpar customer service.

Embarkation

5 out of 5

Ship experiences

Food and Dining

5 out of 5
Main dining waiters went above and beyond for me and my food allergies! Awesome!

Windjammer Marketplace

5 out of 5

Great service and great food

Sorrentos Pizza

5 out of 5

Great pizza and service

Schooner Bar

5 out of 5

Great entertainment, great service and atmosphere

Main Dining Room

5 out of 5

The staff were so amazing and went miles above and beyond to help me be safe with my food allergies! Great people!

Chop's Grille

5 out of 5

Delicious food and great people!

Cafe Promenade

5 out of 5

Great food and service!

Onboard Activities

5 out of 5
They have great shows and an excellent singing comedian every night

Swimming Pools

4 out of 5

Great pools, but not much crowd control. There were quite a few college kids having adult activities around kids

Solarium

3 out of 5

Kids are allowed to run amok, why have it labeled as adults only?

Guest Services and Explorations!

2 out of 5

Guest services doesn't know any policies or hours of any part of the ship, don't rely on them for help.

Day Spa and Fitness Center

5 out of 5

We had a couple's massage, it was so relaxing and fun!

Entertainment

5 out of 5

Studio B

4 out of 5

Great entertainment, but quite a few broken chairs

Promenade

4 out of 5

Fun shows, but the sales people are pushy!

Children's Programs

5 out of 5
Hours are limited, so beware when you book other activities that you don't want your kids at.

Adventure Ocean

5 out of 5

My 11 year old asked to go many times, it was fun.

Service and Staff

5 out of 5
Everyone was awesome!

Ship Quality

5 out of 5
Thre staff was CONSTANTLY cleaning and hand washing was a constant activity lol

Cabin / Stateroom

5 out of 5
It's a bit tight but comfortable

Ports of call

Ft. Lauderdale (Port Everglades), Florida Did not visit port

We only embarked

Labadee (Cruise Line Private Island) Did not visit port

Rerouted to Nassau, Bahamas

Falmouth, Jamaica Did not visit port

Rerouted to perfect day coco cay where my shoe excursions were canceled with no notice and no assistance to find something new. Their app isn't that great.

Disembarkation

5 out of 5
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